About this Sales Automation Specialist role at Chevron
About Us
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
Chevron supports its operations in the Philippines and worldwide through two subsidiaries: Chevron Philippines Incorporated (CPI), which manages downstream operations and markets Caltex brand fuels, lubricants and petroleum products, and Chevron Holdings Incorporated (CHI), a global business services organization. Established in 1998, CHI provides business support services in finance and accounting, information technology, supply chain management, human resources, customer service and marketing. It serves Chevron affiliates around the world and has grown to be one of the leading global business services organizations in the Philippines. The company has received various recognition as one of the country’s top employers and as a champion of diversity and inclusion in the workplace.
At Chevron, we believe humanity can solve any challenge – including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow.
About the Role
We have an exciting opportunity in Chevron Philippines Inc. for a Sales Automation Specialist. This role will be based in Makati, Philippines.
Responsibilities include, but not limited to:
Point of Sales and Back Office System
- Manages Store Systems Installation (move/add/change). This includes deployment and installation of the needed network to be used on site. This is to enable the site to be ready for the mobile application and use of the
Smart Payment Terminal
- Manages relationship with Retail Automation vendors to ensure that systems deployed with effective cost and market appropriate/ fit for purpose of timeline and SLA.
- Installation, training, and maintenance explanations, help desk and field support, processes, and monitor service levels through vendors or other third-party providers.
- Works with the Retail, and Payments and Loyalty tea to ensure that automation systems match expectations and service level agreements
- Closely coordinates with the Business Consultant in prioritizing the sites for proper deployment. Making sure that proper permits, trainings and equipment is ready for use at station level.
- Assists in the testing of the POS and related applications to ensure that possible questions or concerns are addressed accordingly to avoid delay/re-installation of POS.
Mobile Applications
- Work with regional and local team to ensure the readiness of the retail sites for the CaltexGo mobile app acceptance on site. Manage Mobile Application include fleet card, cash card, bank payment, brand & loyalty programs, discount and reports to support business requirements.
- Monitors the network stability of the site and closely coordinates and resolved the connection issue with the vendor.
Smart Payment Terminal
- Handles the application for accreditation of the stations Permit to use with the BIR.
- Ensures that availability of the equipment especially replacement units.
- Close coordination with the vendors to ensure that the terminal is programmed correctly and working well prior to deployment.
Retail System Support
- Provides technical assistance and problem solving to local and escalates to the project team and 3rd party vendors if needed.
Administrative Support
- Tracking vendor’s service within Service Level Agreement.
- Manages and coordinates Retail System Training Programs to internal and external customers.
- Manages unique local requirements, such as tax reporting, fuel safety, local communication standards, unique vendors, etc.
- Support customer service team to assess and identify any incident related to system and operation issues until case closed.
- Manage operating expense, CAPEX within budget planning and make payment to vendors.
- Manages and monitors the posting of POS rentals in the retailer account.
- Handles the project close out and ensures that this is booked in the correct period.
- Handles invoice payments to vendors and monitors that all invoices are submitted on time and amount are accurate.
- Work hand in hand with the senior Sales Automation Specialist ensuring proper coordination with done.
Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.
Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.
Benefits
- Competitive salary
- Health care coverage for you and your eligible dependents
- Annual corporate incentive bonus when the company meets established goals
- Recognition & awards program
- Life insurance
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
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