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Job Description Summary

Job Description

JOB TITLE: Relationship Support

SALARY:  £30,201

LOCATION(S): Basildon

HOURS: Full-time, 35 hours

WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time in the Basildon office.

Please note – due to the technicalities of the role, side-by-side training is required, so there is an expectation for 100% office attendance for at least the first 6 weeks.

Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. 

What you’ll be doing:

This is an exciting opportunity for a highly motivated, proactive and well-organised colleague looking to build and enhance their career within Merchant Services.

As an Associate Relationship Manager in the Client Delivery Team, you’ll be part of a dedicated, multi-skilled Onboarding and Servicing team, supporting some of our largest and more complex clients.

You’ll help deliver excellent service to our most valuable Merchant Services clients, working closely with Relationship Managers, internal teams and customers to resolve queries, support onboarding activity and maintain strong working relationships.

This role offers the opportunity to work flexibly, develop personally and professionally, and collaborate with an ambitious team as we continue to build and grow our business.

In this role, you’ll:

• Service day-to-day queries and maintain relationships with Corporate CIB/CIC and BCB customers, providing excellent customer service and operational support
• Act as the “go to” specialist for operational issues, supporting customers, Merchant Services colleagues and Relationship Managers
• Support the successful implementation of major new merchant accounts into Merchant Services
• Lead and support operational changes, helping to improve the service we provide to clients
• Build and maintain strong internal and external relationships to deliver the best outcomes for customers and the Bank.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• Previous experience in a client-facing role, either in person or remotely
• Strong organisational and time management skills, with the ability to manage changing priorities throughout the day
• Experience building and maintaining strong relationships with internal and external stakeholders
• Clear written and verbal communication skills, with confidence communicating at all levels
• Experience taking ownership of complex queries, using problem-solving skills and persistence to reach a solution
• A proactive approach to workload, personal development, risk management and adapting to change for the benefit of clients and the Bank.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you’ll learn and thrive?

Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.