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Job Description Summary:

Job Description:

RECREATION CENTERS

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent customer service to the patrons of the recreation facilities.
• Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment.
• Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers.
• Operates the registration system, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration. 
• Registers participants for activities and has a strong knowledge of all program areas.
• Maintains course waitlists in registration system.
• Assists patrons with rentals of the facility, including birthday parties, meetings and special events.
• Performs cash handling in accordance with the City and Department policies and internal controls and is able to accurately balance cash drawer and provide accurate change. 
• Resolves customer concerns, incidents and program issues as they occur and as needed. Completes accident and incident reports as necessary.
• Reports facility issues and monitoring facility by periodic building walk-throughs.
• Opens and closes the facilities at which they work.
• Provides direction and assistance to other front desk employees.
• Provides general direction to custodial staff as needed on a daily basis.

MINIMUM QUALIFICATIONS  

• Able to understand and trouble shoot accounting transactions in the registration system.
• Ability to demonstrate excellent interpersonal skills, including the ability to establish and maintain effective working relationships with diverse people in an organizational context. 
• Ability interest, and desire to provide excellent customer service in person and on the telephone. 
• Ability and willingness  to work a flexible schedule including weekends and evenings.  
• Knowledge of cash handling.
• Have and maintain acceptable background information, including criminal conviction history.

PREFERRED QUALIFICATIONS

• Experience working for a public or private recreation facility.   
• Experience with the Active registration system.  
• Experience with Microsoft Office.   
• Bilingual in English and Spanish (Conversational level in Spanish).

SUPERVISION

Supervision Received:  Recreation Member Service Supervisor

Supervision Exercised: None

REQUIRED EDUCATION AND EXPERIENCE

• High School diploma or equivalent,
• One (1) year of customer service, receptionist and/or cash handling experience.
• Current First Aid/AED and CPR certifications within 90 days of hire.

WORKING CONDITIONS AND REQUIREMENTS

• Physical and Mental Effort: Primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting and carrying; frequent walking and standing. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
• Work Environment: Works primarily in a clean, comfortable, indoor environment. Works in a setting subject to continuous interruptions and background noises. Schedule includes weekends and evenings.
• Machines and Equipment Used: Uses cash register, adding machine, camera, washer, and dryer. Also uses standard office equipment including computers, typewriters, calculators and copy/fax machines on a daily basis.

As part of the City of Boulder’s commitment to a future with equitable access to health, prosperity, and fulfillment that is not limited by a person’s race, ethnicity, age, gender, ability, religion, sexuality, or socioeconomic status, it is the city’s policy to provide equal employment opportunity (EEO) for all individuals. The city does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law or policy.