About this Readiness Manager role at Concentrix
Concentrix · Hybrid · BGR Sofia - Advance Business Center
Job Title:
Readiness ManagerJob Description
The Readiness Manager is responsible for enabling sales teams to achieve business objectives through effective training, coaching, and readiness programs. This role partners with global stakeholders to launch new products, services, sales motions, and processes while ensuring teams have the skills, knowledge, and certifications required to succeed.Key Responsibilities
- Design and execute readiness plans aligned to business and sales objectives.
- Lead the rollout of new products, services, sales motions, and role launches.
- Partner with global teams to develop training, certification, and enablement programs.
- Deliver instructor-led training, webinars, workshops, and coaching sessions.
- Conduct call shadowing and performance observations to identify development needs.
- Create individual learning and development plans for sales professionals.
- Track adoption, effectiveness, and business impact of readiness initiatives.
- Align readiness activities with product roadmaps, sales targets, and operational priorities.
- Share best practices and continuously improve training content and delivery methods.
- Support ongoing capability development across service locations.
Required Experience
- 5+ years of sales, sales enablement, training, or readiness experience.
- Minimum 2 years of IT solutions, technology sales, or consultative selling experience.
- Proven experience delivering training and coaching programs.
- Experience facilitating workshops, webinars, and classroom-based learning.
- Strong understanding of sales processes, customer engagement, and performance improvement.
- Experience working with multiple stakeholders across regions and functions.
Skills & Competencies
- Training & Facilitation
- Coaching & Development
- Sales Enablement
- Presentation & Communication
- Stakeholder Management
- Learning Program Design
- Change Management
- Performance Improvement
- Project Coordination
- Analytical & Reporting Skills
Tools & Qualifications
- Microsoft Office Suite
- Learning Management Systems (LMS) and virtual training platforms
- MS-900 and AZ-900 certifications preferred
- Trainer or Learning & Development certification preferred
- Bachelor's degree or equivalent experience
Languages
- Fluent English
- Additional market language(s) preferred depending on location
Location: Hybrid
Location:
BGR Sofia - Advance Business CenterLanguage Requirements:
Time Type:
Full time
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