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Job Description:

The Post Sales Logistics Coach is responsible for coordinating and managing the activities of the post-sales logistics team. This position involves working closely with the logistics supervisor and team members to ensure that products are delivered on time and in the most cost-effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Handles inquiries from agents, program managers/sales person.

· Take escalated calls and orders

· Review errors and audits with the agents

· Audit reps to ensure they follow the existing PSL guidelines

· Assist in placing orders when needed.

· Creates and plans specialty agents’ schedule

· Sends hourly queue updates

· Sends performance and specialty accounts reports.

· Monitor and track shipments, and coordinate with carriers to resolve any issues or delays.

· Identify and implement process improvements to enhance efficiency

· Develop team members to improve their skills and knowledge.

· Monitors the queue and identify number of FTEs required per day

QUALIFICATIONS AND REQUIREMENTS:

· Skills, Knowledge, & Abilities: Must be able to demonstrate leadership, oral, written, presentation, and analytical skills. Ability to multi-task and meet critical deadlines. Ability to identify and promote continuous improvement. Ability to understand and execute policies and procedures. With flexibily in schedule (24/7)

Employee Type:
 

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