Job Description:

Provides hands-on program controls and PMO support for the Maaden Transition and Transformation Program under the direction of the PMO Lead. Maintains schedules, governance records, RAID and change logs, reporting inputs, deliverable evidence, and program documentation across the as-is transition, stabilization, and sequenced transformation lifecycle. Ensures program information is accurate, current, traceable, and available to support timely decisions.

Essential Job Functions

• Apply established PMO standards, templates, controls, and document management practices across transition and transformation workstreams.
• Maintain detailed project schedules and support updates to the integrated master schedule, covering assessment, due diligence, knowledge transfer, shadowing, reverse shadowing, operational readiness, go-live, stabilization, and transformation initiatives.
• Collect workstream updates and track activities, dependencies, milestones, deliverables, and entry/exit criteria; highlight missing or inconsistent information to the PMO Lead.
• Maintain program RAID logs, assumptions, decisions, actions, dependencies, and change logs; follow up with owners and escalate overdue items through the established governance process.
• Prepare and validate inputs for daily, weekly, and monthly status reports, dashboards, milestone forecasts, and governance packages.
• Maintain governance artifacts, including meeting calendars, agendas, minutes, action logs, decision registers, stakeholder lists, RACI records, and communications trackers.
• Coordinate deliverable submissions, reviews, comments, resubmissions, acceptance certificates, and supporting evidence, maintaining a complete audit trail.
• Perform quality checks on project plans, status updates, RAID entries, stage-gate evidence, and reporting data before PMO Lead review.
• Support budget, resource, demand, commercial, and benefits trackers by collecting updates, reconciling data, and identifying variances for review.
• Provide meeting administration for program governance forums and ensure minutes, actions, decisions, and supporting materials are distributed and archived.
• Support transformation initiative tracking and benefits reporting following service stabilization.

Technical Knowledge Requirements

• Knowledge of PMO controls, governance calendars, stage gates, and program documentation.
• Knowledge of RAID, dependency, action, decision, and change log administration.
• Experience in status reporting, dashboard preparation, milestone tracking, and data quality checks.
• Knowledge of deliverable tracking, acceptance records, document control, and audit evidence.
• Basic knowledge of budget and resource tracking.
• Strong working knowledge of Microsoft Project, Excel, PowerPoint, SharePoint, Microsoft Teams, and enterprise PPM or ITSM reporting tools.
• Working knowledge of PMI, PRINCE2, MSP, and Agile/hybrid delivery practices.

Basic Qualifications

• Bachelor's degree in Project Management, Business, Engineering, Information Technology, or a related field, or equivalent experience.
• Typically 4+ years of experience in a PMO, project controls, project coordination, or program support role within technology, infrastructure, or managed services, with the depth of responsibility calibrated to Job Level 9 or Job Level 10.
• Demonstrated experience maintaining project schedules, RAID logs, governance records, and management reports.

Other Qualifications

• CAPM, PRINCE2 Foundation, PMP, or an equivalent project management certification is desirable.
• PMO, scheduling, risk management, or data analytics training is advantageous.
• Experience supporting ITIL-aligned service transitions or outsourced service mobilization is desirable.
• Experience in mining, industrial, regulated, or mission-critical environments is advantageous.

Soft Skills, Knowledge, and Abilities

• High attention to detail, with disciplined follow-up and strong ownership of assigned controls and records.
• Clear written and verbal communication, with the ability to work effectively with project managers, workstream leads, and client stakeholders.
• Structured and collaborative, with the ability to support multiple workstreams, deadlines, and governance cycles in parallel.

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