What this Job Entails: 

The Project & Program Management I role is responsible for planning and coordinating all aspects of information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages cross-functional and technical projects. 
• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 
• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 
• Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 
• Help to drive project lifecycle milestones from concept commit through project closure and advocate change management. 
• Assist with using metrics, SLAs, and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 
• Help with internal process improvements; remove gaps, across multiple teams and functions. 
• Ensure risks are accounted for and provide risk mitigation strategies. 
• Be a point of contact for vendor partners and internal stakeholders. 
• Coordinate and assist with regularly scheduled meetings with core teams. 
• Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Understanding of project management teams, resolving conflict, and meeting schedule timelines
• Excellent communication skills (verbal, written, documentation)
• Ability to work on multiple projects and assignments concurrently
• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
• Experience creating spreadsheets, presentation material, and project/process documentation
• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications
• Change management knowledge 
• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers