Job Family:

Travel Required:

Clearance Required:

What You Will Do:

The Project Operations Lead supports Revenue Cycle implementation initiatives and Special Accounts Receivable (AR) projects by providing structured coordination, documentation, tracking, and communication support. This role partners closely with Project Managers, Operations Leaders, and Client stakeholders to ensure projects stay organized, on-track, and execution-focused across people, process, and technology workstreams. This is an execution-heavy, decision-light role designed to remove administrative burden from senior Project Managers and accelerate delivery.

Key Responsibilities

Project Coordination & Execution Support

• Maintain integrated project plans, milestone trackers, RAID logs, and dependency tracking
• Track action items, owners, and due dates across implementation and Special AR workstreams
• Coordinate internal and client meetings, including scheduling, agendas, notes, and follow-ups
• Support go-live, post-live, and stabilization activities for revenue cycle initiatives

Revenue Cycle Implementation Support

• Assist with implementation readiness activities including current-state intake, data collection, and validation
• Support deployment of AR, denial management, cash posting, credit balance, and follow-up initiatives
• Coordinate training logistics, materials distribution, and attendance tracking
• Track punch-list items and post-implementation remediation efforts

Special AR & Targeted Workstreams

• Support short-term, high-focus AR initiatives such as aging reduction and backlog burn-downs
• Track production metrics, volume trends, and target milestones for Special AR projects
• Consolidate operational inputs into executive-ready status updates
• Support transitions between implementation, project, and steady-state operations
• Support SOP Development
• Administrative support for Projects, Solutions, and Campaigns

Reporting & Deliverables

• Prepare weekly and monthly project status reports, dashboards, and leadership updates
• Compile data for governance decks, MORs, and client communications
• Ensure project artifacts are organized, version-controlled, and audit-ready
• Support documentation of workflows, SOP updates, and project close-out materials

What You Will Need:

• Bachelor's Degree or 4 years of relevant working experience in lieu of education
• 4+ years of experience in project coordination, PMO, or healthcare operations support
• Exposure to healthcare revenue cycle functions including AR, billing, denials, and cash posting
• Strong organizational skills with excellent attention to detail
• Proficiency in Microsoft Excel, PowerPoint, Word, and Teams
• Ability to manage multiple workstreams in deadline-driven environments

What Would Be Nice:

• Prior experience supporting revenue cycle implementations or AR performance initiatives
• Familiarity with Epic or Meditech revenue cycle workflows
• PMP, CAPM, or project management coursework (preferred, not required)
• Experience in consulting, managed services, or large health systems

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.