About this Program Manager (PM role at The Copper River Family of Companies
Coho Integrated Solutions seeking a dynamic and detail-oriented Program Manager (PM) to oversee complex clinical and medical programs within a fast-paced healthcare environment. This role is vital in coordinating multidisciplinary teams, ensuring compliance with regulatory standards. The ideal candidate will possess a strong background in clinical healthcare operations, with a passion for meticulous program management.
The PM ensures high-quality staffing, operational continuity, regulatory compliance, and performance excellence in support of patient service operations.
This role is primarily remote, though some travel may be needed to support key responsibilities.
Responsibilities (include but are not limited to):
Program Oversight & Contract Management
- Serve as the primary point of contact for the COR and Government Technical Supervisor.
- Provide strategic oversight of contract operations, ensuring compliance with the Statement of Work (SOW).
- Lead a geographically distributed or multi-department workforce supporting medical staffing / administrative functions.
- Ensure seamless operational coverage, including nights, weekends, and holidays per contract requirements.
- Subcontractor coordination.
- Supervise and mentor the site Leads and onsite contractor team.
- Work closely with Payroll, Accounting, HR and Recruiting, including review and approve timecards, invoicing review and candidate interviews
- Project travel for transition/kickoff meetings, and customers and employee visits depending on schedules
- Ensure all contract staff meet performance expectations and service delivery standards.
Staffing & Workforce Management
- Oversee staffing plans across weekly, monthly, and quarterly cycles.
- Manage real-time staffing adjustments for:
- Unplanned absences
- Tardiness
- Emergency coverage needs
- Ensure compliance with:
- Leave approval processes
- Holiday staffing coordination
- Implement and maintain workforce accountability process.
- Track and manage staff coverage and proper shift adherence.
- Provide trained backup personnel to maintain uninterrupted operations as permitted.
Reporting & Communication
- Provide all required deliverables/reporting required in the SOW accurately and on time.
- Maintain regular communication cadence, including weekly, monthly meetings with COR and when needed
Quality Assurance & Process Improvement
- Drive continuous process improvement and operational efficiency.
- Establish and maintain quality control processes.
- Monitor service delivery metrics and patient support outcomes.
- Identify operational risks and proactively implement mitigation strategies.
- Ensure strict adherence to federal regulations, HIPAA, and NIH policies.
- Coordinate with COR and Government supervisors for performance feedback.
Other Duties
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Essential Job Qualifications and Requirements:
- Education and Certifications:
- Bachelor’s degree in Healthcare Administration, Business Administration, Public Health (preferred)
- Demonstrated Experience and Skill:
- Minimum of 4 years in medical program contracting management experience
- Experience managing federal contracts, preferably with Department of Defense/Department of War or similar agencies
- Experience overseeing multiple contracts of varying size in a healthcare and clinical support environment
- Demonstrated experience managing 24/7 operations
- Credentialing requirement experience
- Experience with Exempt and Non-exempt (SCA) staffing and benefits
About Copper River & The Native Village of Eyak:
Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.
The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.
Copper River’s Culture
The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Open leave policy and paid holidays
- Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: Benefits are offered based on employment classification and applicable contract requirements. Eligibility may vary by position.
Disclaimer:
The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
