About this Program Analyst - Training Consultant role at Trilogy Federal
Trilogy Federal · Remote · Arlington, VA
Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. Our collaborative, client-first service approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results.
Trilogy Federal seeks an Informatics Program Analyst to support a federal healthcare customer as an embedded member of a Tier 1 SME team. The role applies program and operational analysis to VHA healthcare informatics and Oracle Health/Federal EHR workflows, tracking user-support trends, adoption challenges, and training needs. The analyst coordinates site-specific support and refresher-training activities, advises on end-user resources, and uses qualitative and quantitative information to recommend workflow, program, and adoption improvements in partnership with SMEs, training stakeholders, and local sites.
Primary Responsibilities:
Minimum Requirements:
Preferred Qualifications:
- Oracle Health/Cerner Millennium, FEHR, VA VistA/CPRS, and VHA EHR modernization or Post Go-Live experience.
- Experience delivering or coordinating EHR workflow training, refresher sessions, workshops, office hours, coaching, and site-specific end-user support.
- Skill identifying learning needs, proficiency gaps, recurring user issues, and adoption barriers; recommending and assessing support interventions.
- Experience preparing or updating job aids, FAQs, training content, knowledge articles, and end-user communications with SMEs.
- Experience working with Tier 1 SME teams, training stakeholders, distributed sites, and change-management initiatives.
- Familiarity with dashboards, performance measurement, learning platforms, and SAFe/Agile teams.
Benefits (including but not limited to):
To cut down on falsified applications and to avoid subjecting real candidates to screening by AI assistants, phone interviews at Trilogy require either a landline or a cellphone number backed by a physical SIM. We cannot conduct interviews with candidates who provide VOIP contact numbers (including Google Voice).
Trilogy Federal is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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