About this Process Excellence & Capability Development Consultant role at TransUnion
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Team Overview
You will join a newly created team responsible for delivering process innovation and continuous-improvement initiativesacross multiple locations. The team helps build a culture of sustainable change by embedding Lean Six Sigma
methodologies and supporting frameworks that drive business transformation. This role reports to the VP, Operations. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Role Overview And Core Responsibilities
Deliver Lean Six Sigma and continuous-improvement training, including virtual Green Belt, Yellow Belt, Operational Excellence, and other upskilling sessions.
• Administer the day-to-day Lean Six Sigma training program, follow up with prospective participants to support class enrollment, and coordinate with Learning and Development to keep knowledge assessments current.
• Develop, maintain, and refresh Continuous Improvement, Lean, Six Sigma, and Operational Excellence training materials using current best practices.
• Coach newly trained associates as they complete case studies or apply continuous-improvement methods to business projects.
• Identify and deliver service-improvement opportunities using process-improvement methodologies, workflow analysis, and innovative problem-solving approaches.
• Lead Lean and process-improvement workshops with business stakeholders and Lean champions to generate practical solutions and support an ongoing program of change.
• Analyze processes, trends, and variations to identify unnecessary complexity, productivity issues, risks, and opportunities for greater efficiency and effectiveness.
• Own change initiatives from opportunity identification through delivery, applying internal governance and controls and managing business impacts, objectives, dependencies, and project risks.
• Partner with team members and business-services departments to create support materials for revised processes, including training, reporting, and system enhancements.
• Conduct post-implementation reviews to evaluate delivery and identify improvements for future initiatives.
Required Knowledge And Experiences
• 6-8 years of continuous-improvement experience in a comparable role, including project management and business analysis, to lead initiatives from concept through implementation.
• Strong knowledge of Lean, Six Sigma, value-stream mapping, and related continuous-improvement concepts used to analyze processes and facilitate improvement workshops.
• An accredited Lean Six Sigma Green Belt certification.
• Experience delivering continuous-improvement initiatives across multiple jurisdictions and working with geographically distributed business stakeholders.
• A business degree or equivalent work experience.
Required Technical Skills
• Proficiency with Microsoft Project, Visio, Word, Excel, Outlook, and PowerPoint.
• Ability to apply process and value-stream mapping techniques in service-improvement workshops
• Experience developing engaging training materials and facilitating virtual learning sessions.
• English language proficiency (written and verbal)
• Excellent written and verbal communication skills, including experience engaging partners, senior managers, and subject-matter experts.
We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:
• Lean Six Sigma Black Belt certification
• Business-analysis capability across requirements gathering, document and workflow analysis, surveys, and stakeholder interviews.
• Strong analytical and project-management skills to translate business needs into operational requirements.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Consultant, Business Operations
