Process Documentation Specialist, Senior

We are looking for highly meticulous, organized candidates for the position of documentation specialist. As a documentation specialist you are responsible for outlining a long-term process documentation storage and organization strategy, working with colleagues to ensure consistency of documentation practice across the Support team, and training Support employees on efficient documentation usage. Additionally, the documentation specialist will develop, prepare and maintain documentation or training pertaining to Support processes, systems operation, and other technical processes for use by Support team members and Blackbaud employees referencing Support information. Ultimately, you will work with team members across the Support organization to ensure documentation for and about Support processes is accurate, organized and easily accessible.

Responsibilities

• Create, edit and maintain Support or Blackbaud end user documentation, which may include e-learning materials
• Understand the business requirements, functional requirements or technical requirements of Support functions to identify improvements and develop documentation for internal and external users
• Analyze adoption of Support documentation and tools to determine efficacy and prioritize improvements
• Create new documentation or update existing documentation to accurately reflect changes in Support functions or processes
• Research, review, and collect available technical information as basis for Support documentation
• Suggest, refine and document improvements to Support documentation and processes
• Outline a long-term Support documentation storage strategy
• Ensure documentation integrity through regular audits of Support documentation
• Control access to Support documentation
• Create and maintain templates for documentation standards
• Train employees on efficient documentation usage
• Gain support of Support leadership on documentation and optimization strategies

Requirements and skills

• Outstanding organizational skills
• Multitasking ability
• Attention to detail
• Excellent written and verbal communication
• Ability to create relationships up, down and across organizations in order to gain buy-in

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.