About this Practice Assistant II – MGH Back Bay Healthcare Center role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Be the welcoming connection that helps patients and care teams thrive.Join the MGH Back Bay Healthcare Center as a Practice Assistant II and help keep a busy clinical practice running smoothly. In this patient-facing role, you will combine strong organization, communication, and customer service skills to support patients, providers, and daily practice operations.
What You’ll Do
• Welcome patients and support check-in, check-out, scheduling, and appointment records.
• Answer calls, respond to routine questions, take accurate messages, and coordinate requests related to authorizations, refills, and test results.
• Maintain patient records, scan documents into EPIC, process billing forms, and assist with co-payments as needed.
• Support office communications, records, mail, faxes, forms, schedules, and other administrative needs.
• Serve as an EPIC resource for scheduling, registration, and billing; training is provided.
• Assist with specialized functions, such as surgical scheduling or schedule changes, as competency grows.
Qualifications
What You’ll Bring
• High school diploma or equivalent required.
• Two to three years of office experience required.
• Flexibility to assist with remote work, as needed, is expected to help ensure coverage and support during normal working hours.
• Proficiency with Microsoft Office and standard office systems and procedures.
• Clear written and verbal communication, strong organization, and effective time management.
• Ability to manage multiple priorities, follow established protocols, and resolve routine issues appropriately.
Additional Job Details (if applicable)
Position Details
- Location: MGH Back Bay Healthcare Center, 388 Commonwealth Avenue, Boston, MA
- Schedule: 40 hours, days, onsite
- Compensation: Starting at $20.00 per hour, with increases based on relevant years of experience
- Benefits: Medical, dental, and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
- /
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.