About this Senior Practice Assistant II role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
North End Waterfront Health | Boston, MAMake an Impact in a Patient-Centered Practice
Join our team as a Senior Clinic/Practice Assistant and help keep a busy clinical practice running smoothly. In this non-patient-care role, you will combine advanced administrative expertise, strong customer service, and day-to-day team support to create an efficient, welcoming experience for patients and colleagues.
What You’ll Do
• Coordinate appointments, respond to routine inquiries, and support patient check-in and check-out.
• Process billing forms, scan documents into the patient medical record/LMR, and accept co-payments when required.
• Serve as a “Super User” for scheduling, registration, and billing systems; train and assist team members.
• Handle advanced scheduling functions, which may include surgical scheduling and schedule changes or blocking.
• Provide functional guidance to Office and Practice Assistants and, with the Supervisor, help oversee daily staff activities.
• Screen and route messages related to prior authorizations, provider questions, prescription refills, and test results.
Qualifications
What You’ll Bring
- High school diploma or equivalent required; experience cannot be substituted for this requirement.
- Three to five years of office experience required.
- Bilingual Spanish required.
- Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills, along with strong knowledge of office operations and procedures.
- Clear written and verbal communication, sound judgment, and confidence handling non-routine calls and routine issue resolution.
- Strong organization, time management, proofreading, and editing skills, with the ability to manage multiple priorities and follow established protocols.
Additional Job Details (if applicable)
Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m., with possible Monday and Wednesday evenings and a Saturday rotation
Primary location: 15–33 Tufts Street, North End Waterfront Health, Boston.
Coverage: Occasional support for the North End Vision department may be required.
Benefits That Support You
- Medical, dental, and vision insurance
- Tuition reimbursement and generous paid time off
- 50% off MBTA passes
- Childcare resources and emergency backup care
- 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options
- Exclusive discounts on entertainment, recreation, museums, sporting events, and more
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
- /
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.