At Okta, the Manager Success & Experience team helps managers lead effective teams through an AI-first support model that combines digital coaching and self-service resources with experienced human advisory. AI-powered guidance serves as the first point of support for everyday leadership and people-management questions, while People Consultants provide individualized coaching and problem-solving for situations that require deeper context, judgment, or expertise beyond standard resources. The team partners with AI resource teams, Enablement, and regional specialists to strengthen manager capabilities and continuously improve the support experience.

Role 

The People Consultant independently manages advisory cases that require deeper diagnosis, tailored coaching, or problem-solving beyond AI guidance and standard playbooks. Supporting managers across the full manager lifecycle, this role addresses leadership effectiveness, employee development, team dynamics, organizational change, performance management, and early-stage employee relations. You will own cases from assessment through resolution or specialist handoff, applying sound judgment within established decision-making frameworks to address root causes, build manager capability, and inform improvements to AI guidance and support resources.manager resources.

This is a hybrid roles that requires working in our San Francisco or Chicago office 2 days a week. 

Responsibilities

• Coach managers on leadership effectiveness, employee development, feedback, engagement, team dynamics, and organizational change.
• Independently assess and resolve advisory cases that require individualized support beyond AI guidance and standard playbooks.
• Diagnose root causes of performance challenges, communication breakdowns, interpersonal conflict, and organizational barriers to recommend sustainable solutions.
• Guide managers through performance improvement plans, sensitive conversations, documentation, and related employment decisions within delegated authority.
• Apply established risk and escalation frameworks to determine when matters require Employee Relations & Compliance (ER&C), Employment Legal, Strategic PBPs, Labor Relations, or regional specialists.
• Maintain clear case documentation, track agreed actions, and assess the effectiveness of interventions to support lasting outcomes.
• Identify recurring case themes, gaps in AI guidance, and opportunities to improve coaching content, knowledge resources, workflows, and escalation criteria in partnership with AI resource teams and Enablement.

Requirements

• 5+ years of relevant professional experience with a Bachelor’s degree, or 3+ years with a Master’s degree, in Human Resources, HR Business Partnering, Employee Relations, management coaching, organizational development, or a related advisory discipline.
• Demonstrated ability to independently manage complex advisory cases, diagnose root causes, and exercise sound judgment within established decision-making boundaries.
• Strong coaching, communication, conflict resolution, and stakeholder management skills, including the ability to guide managers through sensitive conversations and challenging decisions.
• Working knowledge of leadership effectiveness, team development, performance management, employee engagement, early-stage employee relations, and appropriate specialist handoffs.
• Experience using AI-enabled tools and digital platforms to assess guidance, identify limitations, and determine when individualized human support is needed.
• Ability to assess risk, recognize patterns across cases, recommend practical improvements, and help managers build the skills and confidence to resolve future challenges independently.

P26178_3589524