Job Description:

The patient call representative will be responsible for handling incoming and outgoing calls with patients to schedule appointments, perform a full and complete registration, address scheduling, insurance, or registration related inquiries from patients. The patient call representative must exhibit excellent communication skills, empathy, and the ability to manage multiple tasks efficiently. In addition, the Patient Call Representative – Float may be required to travel to various worksites as needed to provide coverage for team members who are out of the office or to work from locations where workstation availability supports operational needs.

Education:

• High School Graduate or Equivalent Preferred

Experience:

• 1 year experience in a healthcare call center – preferred

Certifications/Licensures:

• Epic - Proficiencies required for this position must be passed within 90 days of start date

Skills:

• Knowledge of organizational policies, procedures, systems and objectives

• Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures

• Proficient in keyboard and typing skills

• Maintains professional and personal integrity

• Must be able to maintain effective working relationships with a wide variety of individuals

• Ability to communicate effectively written and orally

• Ability to possess visual capacity and hearing to monitor and use telephone equipment

• Effective communication skills (good hearing, listening and speaking skills)

• Ability to deal diplomatically with all types of individuals under stressful situations

• Basic knowledge of medical terminology, anatomy and physiology

• Ability to work with the public in a professional courteous manner

• Enjoys working with the public

• Knowledge of JMH patient navigation programs

• Walnut Creek
• Alamo
• Pleasanton
• Brentwood
• Pleasant Hill

Work Shift:

08.0 Per Diem No Waive (United States of America)

Pay Range:

$27.03 - $36.50

Hourly

Scheduled Weekly Hours:

0