About this Pastizzi & Jackpots - Swedish Customer Service in iGaming - Relocate to Malta role at Next Job Abroad
☀️ Picture This...
It’s a Tuesday afternoon. You just closed your laptop after an awesome shift with a kick-ass team. 10 minutes later, you’re at a beach bar with a cold drink, soak up 25°C sunshine, and plan a weekend catamarans trip around the Blue Lagoon.
If your current routine involves grey skies, wet commutes, and endless coffee refills just to survive the winter—this is your sign to make a move.
We are looking for energetic, early-career professionals with call center experience to join one of Europe’s boldest, most dynamic iGaming giants on the sunny island of Malta!
🎮 What You’ll Actually Be Doing
You won't just be reading scripts—you're the vibe manager and frontline hero for thousands of active players!
- Live Chat & Email Support: Assist players in real-time with everything from game rules and bonus activations to payout queries and account verification.
- Problem-Solving Superhero: De-escalate tricky situations, troubleshoot tech glitches, and leave every user with a smile.
- Cross-Department Collaboration: Work side-by-side with VIP managers, Payments, and Risk teams to keep the platform running like a dream.
- Keep the Energy High: Bring your personality, humor, and active listening skills to work every single day.
Requirements
🎯 Who We’re Looking For
This role isn't for complete beginners—we need someone who already knows their way around a ticket system or chat interface:
- Proven Support Experience (Non-Negotiable): You already have hands-on experience in a customer service environment (call center, contact center, or BPO live chat). You know how to multitask, handle chat queues, and deliver 5-star support under pressure.
- Language Power: Native or near-native (C2) Swedish, plus strong written and spoken English.
- Tech & Fast-Paced Mindset: You can navigate CRM dashboards, switch between 5 browser tabs seamlessly, and learn internal tools fast.
- Relocation Mindset: You are 100% ready to packed your bags, move to Malta, and jump headfirst into a lively, international expat culture!
Benefits
🎁 What’s In Your Relocation & Perks Package?
- 🛫 Paid Flights & Relocation Assistance: We cover your flight to Malta and help set up your accommodation so your transition is completely stress-free.
- 🏠 First Month Accommodation: Temporary stay paid for while you settle in and explore your new island home.
- 💰 Competitive Salary + Bonuses: Solid base salary with performance bonuses to boost your savings (or your weekend beach fund!).
- 🏢 Modern Office & Great Vibe: Located in Malta's premier coastal hub, featuring fresh fruit, snacks, coffee, regular team happy hours, and legendary company parties.
- 📈 Rapid Career Growth: iGaming moves fast—prove yourself in support and step up into VIP management, fraud analysis, team leadership, or marketing!
🚀 Ready to Upgrade Your Life?
Don't let another rainy season pass you by. Grab your CV, highlight your call center/customer service experience, and hit apply today!
📩 Submit your CV in English and kickstart your Mediterranean career chapter!
