Join us as a Customer Service & Operations Team Lead

• As Customer Service & Operations Team Lead, you’ll be responsible for the day-to-day effective delivery of Japan Operations, with primary responsibility for Currencies Operations.
• You’ll manage and develop a small local team while ensuring strong operational performance, risk management and service delivery across FX, Fixed Income and Rates.

What you'll do

In this role, you’ll work closely with the business and regional partners to deliver a reliable and well-controlled Operations service for Japan.

• Manage, coach and develop the Japan Operations team, setting priorities and supporting effective performance
• Oversee Currencies Operations, including domestic settlement, cash management, Customer Asset Segregation, collateral and safekeeping
• Ensure transactions, payments, settlements, reconciliations and client requests are completed accurately and within required cut-offs
• Provide operational support across Fixed Income and Rates, helping maintain appropriate cross-coverage and resilience within the team
• Resolve operational exceptions, settlement issues and complex investigations, escalating where appropriate
• Oversee the onboarding of new clients, products and sub-funds, and support ongoing client requirements.
• Maintain effective operational controls and ensure activities are performed in line with procedures and relevant Japanese regulatory requirements
• Partner with Front Office, COO, Risk, Compliance, Technology, regional and global Operations teams, and external service providers
• Drive process improvements that strengthen controls, simplify activities and reduce manual processes
• Support new business, regulatory and technology change, ensuring Japan Operations is ready for implementation

The skills you'll need

You’ll be an experienced financial markets Operations professional with the leadership skills and technical knowledge to operate effectively in a hands-on environment.

• Strong banking or financial markets Operations experience in Japan
• Strong knowledge of FX Operations, including settlements, payments, cash management and associated controls
• Good understanding of Fixed Income and Rates products and their operational lifecycle
• Experience managing or supervising a team, with the ability to coach and develop others
• Good knowledge of Japanese financial-market infrastructure, settlement practices and relevant regulatory requirements
• Strong operational risk, control and problem-solving capabilities
• Confidence working with stakeholders across Front Office, COO, Operations and other functions at local, APAC and global levels
• Strong client and service orientation, with sound judgement and attention to detail
• Business-level fluency in Japanese and English, both written and spoken

Hours

Job Posting Closing Date: