Job Profile Summary:

Major Duties and Responsibilities:

• Implementation of operation processes, policies, guidelines, and standards that ensure operational efficiency
• Regulate, monitor, and control the operation through monthly key performance indicators, focused on continuous improvement both internally and externally (customers and suppliers)
• Provide direct support to the Managing Director, Mexico, and the Managing Director, LATAM
• Train and qualify the personnel involved in the operation (Operatives and Supervisors)
• Work under the parameters and standards of quality, legislation, and compliance of the company and the country
• Promote the personal and professional development of the department, as well as carry out performance evaluations
• Recognize achievements and good performance of the staff in charge
• Preparation and involvement with sales/customer for the SOP’s
• Conduct regular meetings in conjunction with the Sales Department and follow-up calls with customers
• Develop presentations of QRR for key accounts
• Evaluate, negotiate, and improve rates with the company’s suppliers
• Comply with the requirements of the company’s Quality Management System

Required Skills, Experience, and Education:

• 3 years of related experience
• Bachelor’s Degree in Customs Administration, Business Administration, International Trade, or Industrial/Logistics Engineering
• Proficient in Microsoft Office applications
• Proficiency in English, including the ability to speak, read, write, and comprehend English, is required for this position

Desired Skills, Experience, and Education:

• Pricing/Solutions knowledge
• Knowledge of Customs formalities -Tic@
• Advance knowledge in the consolidation of air and ocean cargo operations.
• Customs legislation knowledge
• Basic cargo certification
• Handling of dangerous goods - DG certification
• Management systems basic knowledge
• Knowledge in Logistics Market
• Effective communication with internal and external customers
• Decision-making capacity
• Work under pressure
• Negotiation ability

Physical Requirements:

• Remain in a stationary/seated position for an extended period
• Regularly required to operate a computer, telephone, keyboard, and other office machinery
• Specific vision abilities required by this job include close vision requirements due to computer work
• The ability to hear, understand, and distinguish speech and/or other sounds