Req number:

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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a .NET Developer who will apply the system’s enhancement solution development, release, and support of minimum viable products with the assigned Scrum or Kanban Team. This position will be full-time and hybrid in Mandaluyong City.

What You'll Do

• Collaboratively works with business analysts, quality control testers, scrum masters, product owners, subject matter experts, and other relevant roles to deliver minimum viable products or services

• Prepares standards-based high-level, detailed technical designs (solution, application, database, integrations, or application programming interface) in close collaboration with the team, technical leaders, and other roles

• Resolves the incidents, most complex and challenging technical issues that escalate from L1 and L2 support teams

• Conduct thorough root cause analysis to identify the underlying reasons for recurring problems and implement permanent solutions to prevent future occurrences

• Perform proactive problem prevention and improve system stability

• Analyze and debug code to identify and fix software defects, often involving collaboration with development teams

• Develop and deploy scripts, patches, or updates to address identified issues, working with development teams to ensure proper implementation and testing

• Collaborate with other support teams, development teams, and potentially with vendors to resolve complex issues. Communicate technical information effectively to both technical and non-technical stakeholders

• Document troubleshooting procedures, solutions, and other technical information to build a knowledge base for future reference and to aid in knowledge transfer

• The incumbent is also expected to implement a solution to automate the support handling, with the use of AI tools, chatbot and other technologies

• Participates in product backlog grooming, Scrum events (Sprint Planning, Solution Development, Daily Stand-Up, Sprint Review, and Retrospective), or Kanban events (Replenishment, Daily Stand Up, Service Delivery Review)

• Participates in the iterative product backlog item elaboration, coding, building, unit testing, defect fix, deployment, and release/support of epics, products, or features with the assigned team

What You'll Need

Required:

• At least three (3) years of experience in a senior developer role

• At least five (5) years of experience in architecture, design, and development of integrated systems

• Experience in Production Support hotfixes and as L3 support

• Must possess strong analytical and problem-solving skills

• Must have proven experience in developing web-based applications, RESTful web services, JavaScript, TypeScript, HTML, XML, Stylesheets, ReactJS

• Must have proven experience in SharePoint and developing SPFx application

• Must have proven experience in designing, developing, and deploying Web APIs utilizing .NET Core and C#

• Must have experience with relational databases such as MSSQL, Oracle, and others

• Experience working with Azure Cloud Services is an advantage

• Experience with CI/CD and YAML is an advantage

• Must have experience in Agile, e.g., Scrum or Kanban

• Must have experience working in a team with five or more members

• Must be able to relate to large information-based organizations and be comfortable dealing with senior executives from various cultures

• Must have excellent oral and written communication skills in English

Preferred:

• Certifications in Secure Coding, Scrum, or DevOps will be a plus

• Experience with Service Now is preferred

• Experience in integrating and developing Generative AI agents is preferred

• Experience with Azure DevOps (Boards, Test Plans, Repos/Git, Pipelines) is preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.