JOB TITLE:  Mountain Host Volunteer

DIVISION: Mountain Operations

REPORTS TO: Guest Services Sr.Manager

LOCATION: Solitude Mountain Resort

CLASSIFICATION: Part-Time/ Seasonal Volunteer

POSITION:

This is a volunteer position that has certain benefits available to those who commit to volunteering at least 20 days during the winter recreational season. Hosts will provide a positive contact between guests and Solitude Mountain Resort. Hosts will work from the base areas (Moonbeam and the Village), and at various on-mountain stations to greet, inform and guide guests to services and facilities. Working on snow requires significant physical skills and awareness. Staff working on snow and/or skiing will need a snow skills assessment annually and equipment testing prior to the start of on-snow work. Solitude has on duty helmet policy for employees that are required to ski or ride for their job. Hosts may also be asked to work various on-mountain events throughout the season.

SPECIFIC JOB REQUIREMENTS: 

• Prior experience as a mountain host, similar work at another resort or direct customer service is preferred
• Excellent customer service and interpersonal skills
• Good verbal and written communication skills
• Additional language is a plus
• Able to ski/ride at an intermediate or expert level is preferred
• Able to work as part of a team and collaborate accordingly
• Good problem-solving skills
• Friendly and outgoing personality; tactful and appropriate

JOB DUTIES AND RESPONSIBILITIES:

• Provide a first point of positive, friendly, and welcoming contact between Solitude Mountain Resort and guests
• Greet skiers, riders, and groups
• Be a source of information regarding all mountain operations, facilities, activities, schedules, trends, and conditions
• Able to work a flexible schedule, including early mornings, split shifts, occasional evenings, weekends, and holidays.
• Able to work in inclement weather on a regular basis for log periods of time
• Distribute informational materials as needed
• Work at areas of the resort as assigned
• Accomplish tasks in the absence of constant supervision
• Anticipate and resolve guests’ needs
• Knowledge of the resort emergency operating plans and procedures
• Provide tours for guests around the mountain venue and facilities
• Assist all other mountain departments as needed to help improve delivery of services

EQUAL OPPORTUNITY EMPLOYMENT  
Solitude Mountain Resort is an equal opportunity employer.  It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic  information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses.  Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities.  If you require an accommodation during the selection process, please contact Human Resources at [email protected].

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.