About this Monument Processor Specialist role at Dignity Memorial
Our associates celebrate lives. We celebrate our associates.
This position performs the administrative functions for the Monument Processing Center in support of our Funeral Directors, Family Service Counselors and Monument Sales Specialists. The overall objective is to ensure the highest quality services are provided to our clients at all times. Specifically, this position insures that monument and inscription orders are completed by coordinating activities with the cemeteries, vendors, customers and associates in a most efficient, timely and accurate manner.JOB RESPONSIBILITIES
Work with the region to transition paper files and records to electronic recordkeeping systems
Adheres to compliance with Company standard operating policies and procedures for all functions
Manually review files and documents for accuracy and compliance
Interprets and evaluates documentation to verify information on all services are completed with accuracy and consistency
Demonstrates quick response to document inquiries and provides customers with clear instructions to address documentation as needed
Maintains professional and cooperative relationships with clients and associates
Follow up on customer payments and insure compliance to M&I payment policy
Verifies payments of all accounts payable invoices
Controls receipt and deposit of cash payments
Reconciles all accounts
Processes same day check requests
Makes bank deposits
Collaborates and coordinates with all other departments within the business unit
Generates monthly reports for key performance indicators
Updates general price lists and approves monument contracts as necessary
Monitors document retention policies and disposes of expired documents in a secure manner
Minimum Requirements
Education
High School diploma or equivalent
Bachelor’s degree in Business Administration or related discipline strongly preferred
Experience
Four (4) years of administrative work experience in a fast-paced professional office setting with a strong customer-focused capacity
Knowledge, Skills and Abilities
Strong computer skills, solid working knowledge of computer applications, MS Office, e-mail, internet and basic office equipment required
Good written and oral communication skills
Clear and legible handwriting
High level of personal compassion, integrity and confidentiality
Problem solving skills
Ability to multi-task, set priorities and meet tight timeline and customer demands
Demonstrated attention to detail dealing in an industry that is very paper intensive
Driven to follow up on processes through to completion
Ability to work with a sense of urgency to complete orders in an efficient manner
Ability to work with minimal supervision
Work Conditions
When considering the work hours associated with this job, the following factors may apply:
Work Environment
Work indoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Professional Dress is required
Work Postures
Sitting continuously for many hours per day, up to 7 hours per day
Climbing stairs to access buildings on occasion
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
May be required overtime on occasion to meet customer demands
May be required to work occasional weekends to meet customer demands
Compensation
$20.00/hr
Benefits
Medical * Dental * Vision * Flexible Spending Accounts (health care and dependent care) * Health Savings Account with Company Contribution * Sick Leave * Short-Term Disability * Long-Term Disability * Life Insurance * Voluntary Accidental Death or Dismemberment Insurance * Dependent Life Insurance * SCI 401(k) Retirement Savings Plan with Company match * Employee Assistance Program
