About this Medication Support Coordinator role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
We are seeking a full time Medication Support Coordinator for a hybrid position which will required on site 2-3 days per week at the Phyllis Jen Center at 75 Francis Street, Boston.Main Responsibilities
Durable Medical Equipment (DME) Management
• Accurately complete, process, and submit order forms and certificates of medical necessity for DME.
• Coordinate with healthcare providers to ensure all clinical documentation precisely aligns with payer-specific DME coverage requirements.
• Follow up routinely with DME vendors and insurance plans to track order status, resolve fulfillment delays, and ensure timely delivery to the patient.
Secondary Responsibilities
Patient Coordination & Assistance
• Conduct one-on-one meetings with patients to explain insurance benefits, out-of-pocket costs, and available financial support options.
• Complete, submit, and track applications for Patient Assistance Programs (PAP), foundation grants, and co-pay cards on behalf of eligible patients.
• Guide patients through the access journey, clearly communicating the documentation required for medication and equipment approvals.
Prior Authorizations & Coverage Guidance
• Processing and submitting prior authorizations, maintaining a high level of expertise in clinical criteria.
• Investigate, draft, and respond to detailed daily inquiries from providers regarding insurance coverage guidelines, clinical criteria requirements, and denial management strategies.
• Act as the primary escalation point for complex coverage issues, collaborating with clinical staff to formulate and submit successful appeals for denied therapies.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
Medical Office/Hospital/Managed Care experience 1-2 years required and Medication Administration/Pharmacy experience 1-2 years required and Experience with electronic medical record system(s) and Outlook preferred
Knowledge, Skills and Abilities
- Knowledge of laws and regulations related to clinical practice and patient confidentiality.
- Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
- Strong written and verbal communication skills.
- Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.81 - $27.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.