• Fields patient phone calls and voicemails promptly and in a professional manner.
• Addresses patient portal and electronic health record (EHR) messages through the drop box within an acceptable timeframe established by providers and leadership.
• Communicates with necessary provider or team member regarding patient questions and concerns.   
• Receives patient refill requests and processes appropriately based on appropriate workflow based on qualifying factors for refill.
• If refill cannot be processed by the clinical assistant, the clinical assistant sends the request to the provider with necessary information to process the request.
• Manage provider’s patient portal messages, sort to appropriate inboxes within the EHR or address messages as needed.
• Closes loop with patient on requests, questions, results, or concerns.
• Ensures accuracy and proper documentation in the patient’s electronic health record.
• Communicate with clinical care team as needed.
• Role models the principles of a Just Culture and Organizational Values.
• Must be HIPAA compliant

•    Basic knowledge of medical terminology, medical equipment, HIPAA compliance, and OSHA rules and regulations required
•    2 years of experience with applicable patient care and administrative duties preferred

•    One of the following is required:

• Medical Assistant:
  Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA)
  Registered Medical Assistant (RMA) by American Medical Technologist (AMT)
  National Certified Medical Assistant (NCMA) by the National Center for Competency Testing
  Certified Clinical Medical Assistant (CCMA) by the National Healthcare Association
  Medical Assistant Certification (MAC) by the American Medical Certification Association
  Nationally Registered Certified Medical Assistant by the National Association for Health Professionals

• State of Colorado Emergency Medical Technician license
• State of Colorado Licensed Registered Nurse or valid compact state license
• State of Colorado Licensed Practical Nurse or valid compact state license
• State of Colorado Certified Nurse Aide license

PRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility.