Reports to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel and works under the general supervision of a Licensed Independent Practitioner. Provides clinical and administrative support in an ambulatory setting in accordance with established policies, procedures, and practice protocols.

Provides age-appropriate care for geriatric, adult, adolescent, and pediatric patients while supporting patient- and family-centered care. Performs duties in alignment with Brown University Health’s mission, vision, and values, while considering patients’ developmental stages and cultural needs.

Employees are expected to demonstrate Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, as well as the organization’s core Success Factors, including Instill Trust, Value Differences, Patient and Community Focus, and Collaborate.

RESPONSIBILITIES:

• Works effectively and respectfully within the scope of their training and capabilities.
• Follows established practice, clinic, and office workflows to promote quality and efficiency.
• Performs pre-visit planning by reviewing and updating patient records, including recent test results, consultations, and correspondence. Identifies needed services based on established protocols and communicates point-of-care reminders to providers through the electronic medical record (EMR).
• Prepares patients for examinations and treatment according to clinic workflow. Escorts patients to exam rooms, obtains and records vital signs and weight, documents chief complaints, completes medication reconciliation and health histories, records pain scores, and completes required questionnaires in the EMR.
• Supports efficient patient flow throughout the practice, clinic, or office.
• Reviews health maintenance and chronic illness needs and performs or initiates services according to established protocols and standing orders.
• Performs point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine HCG, rapid strep testing, and other approved tests.
• Documents allergies, medications, and medical, surgical, and family histories. Initiates pharmacy benefit verification as needed.
• Assists providers with physical examinations and procedures using appropriate aseptic techniques and established protocols.
• Administers vaccines and places PPDs according to practice or clinic protocols.
• Completes required post-visit follow-up, including ensuring blood and other specimens are properly labeled, documented, and sent to the laboratory.
• Tracks laboratory orders and results and ensures information is entered into the medical record. Conducts patient outreach and reminders as needed and promptly reports abnormal results to the physician or nurse.
• Follows up on specialty referrals and other services, tracks consultation reports, updates the EMR, and contacts patients regarding outstanding referrals.
• Checks for pending prescription refill requests.
• Cleans and prepares examination rooms between patients and ensures rooms are properly stocked for upcoming appointments.
• Explains programs, procedures, tests, and preparation instructions to patients. Provides education regarding care coordination and appropriate use of emergency services and documents identified barriers to care.
• Schedules tests and follow-up appointments, pre-registers patients for upcoming visits, verifies demographic and insurance information, and obtains prior authorizations as needed.
• Monitors and orders supplies, cleans medical equipment, and reports broken or missing equipment to management. Checks medication and supply expiration dates and removes and reports expired items.
• Assists with administrative office duties, including mailing patient reminders and correspondence.
• Manages time effectively and uses slower periods to prepare for upcoming patient and practice needs.
• Maintains quality assurance, safety, environmental, and infection-control standards in accordance with established policies and procedures.
• Protects patient privacy and confidentiality.
• Maintains a positive attitude and actively participates in a team-based approach to patient care.
• Supports the goals of the patient-centered medical home by demonstrating flexibility and a willingness to adapt to change.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

Basic Knowledge:

• High school diploma or equivalent required.
• Ability to read, write, and speak English.
• Basic Life Support (BLS) certification required.
• Medical Assistant certification preferred.

Experience:

• Graduate of a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience required.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: