ChristianaCare's Primary Care New Patient Intake Team is seeking a professional, dependable, detail-oriented Medical Assistant I with strong communication, integrity, and solid technical and clinical skills.

The Primary Care New Patient Intake Team serves as a bridge between patients and their long-term primary care home. This dedicated team supports patients during the transition period by coordinating their care needs, assisting with scheduling, and ensuring they receive timely support while they are being connected with their permanent primary care practice. You will join a collaborative care team consisting of one full-time provider, one part-time provider, two casual providers, and one full-time Medical Assistant I, working together to deliver exceptional patient care and support a positive team environment.

As a Medical Assistant I, you support physicians and care teams by providing essential clinical and administrative assistance through virtual patient interactions. You help ensure quality care by coordinating patient needs, managing communications, updating electronic medical records, assisting with scheduling and referrals, supporting patient portal access, and facilitating seamless connections between patients and providers.

Work Schedule:

• Monday – Friday: 8am to 5pm

Why You’ll Love Working at ChristianaCare

• Comprehensive, First‑Day Health Coverage:
  Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.

• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.

• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.

• Grow Your Family with Confidence
  We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.

• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family, after one year of service.

• Retirement Planning & Financial Well-Being
  Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Duties / Responsibilities:
As the Medical Assistant I you will provide remote support to patients, providers, and care teams by delivering essential clinical and administrative assistance through virtual platforms. This role supports patient care by conducting virtual patient interactions, assisting with visit preparation, managing electronic medical record (EMR) updates, coordinating patient communications, supporting referrals, authorizations, and scheduling workflows. The Medical Assistant I also assists with troubleshooting video visits, supporting patient portal access, and completing clerical responsibilities to ensure a seamless and efficient virtual care experience.

Position Qualifications:

• High School Graduate or GED required.

• A graduate of a recognized Medical Assistant Program or hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI).

Why ChristianaCare
Do you want to make a meaningful impact in people’s lives? As a Medical Assistant I, you’ll play an essential role in providing high-quality care and supporting better patient outcomes each day. This is more than a job—it’s a chance to be part of a mission-driven team focused on improving healthcare.

When we lead with love, excellence is inevitable.
#LI-HB1

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/