Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Key Responsibilities

• Register and pre-register patients accurately and efficiently.
• Obtain and verify patient demographic and insurance information.
• Complete insurance eligibility verification and required assignments and signatures.
• Maintain established registration accuracy standards, including the 98% accuracy expectation.
• Collect copays, coinsurance, deductibles, and other patient payments.
• Process patient account payments and complete required daily deposits.
• Identify uninsured, self-pay, or coverage concerns and escalate to Financial Counseling.
• Distribute admission and registration documentation to appropriate teams.
• Assist with patient transportation as needed.
• Provide courteous, compassionate service to patients and families across all age groups.
• Maintain confidentiality of Protected Health Information (PHI) and comply with HIPAA requirements.
• Follow applicable federal, state, organizational, and client requirements.

Required Qualifications

• Basic computer, clerical, and keyboarding skills.
• Ability to communicate clearly and effectively.
• Strong attention to detail and accuracy.
• Ability to provide professional customer service in a patient-facing environment.
• Ability to work independently and adapt to changing priorities and work volumes.

Preferred Qualifications

• Previous clerical, registration, healthcare, or customer service experience.
• Previous computer and data-entry experience.
• Knowledge of medical terminology.
• Strong interpersonal and customer service skills.
• Ability to enter and maintain information accurately and efficiently.

Core Competencies

• Integrity: Demonstrates honesty, sound judgment, and responsibility in interactions with patients, colleagues, and clients.
• Compassion: Approaches patients and families with empathy, patience, and a strong service mindset.
• Accountability: Takes ownership of assigned responsibilities, accuracy, and follow-through.
• Respect: Works effectively with diverse patients, families, colleagues, and healthcare professionals.
• Excellence: Maintains high standards for accuracy, service, compliance, and operational performance.

The estimated hourly rate for this job is $19.23 - $25.96/hour. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.

Position Level

Country