Job Title - Key Account Manager

Location - Mumbai

We are looking for a high-performing, commercially driven leader to manage a strategic Beauty eCommerce account while acting as the AI Champion for Beautyverse.
This role combines strong account management expertise with a forward-thinking, technology-led mindset. The individual will be responsible for driving category growth, retailer partnerships, joint business planning, and execution excellence, while leading the adoption of AI tools, automation, and data-driven decision-making across the sales team.
The ideal candidate is commercially sharp, highly analytical, and passionate about using AI to simplify processes, improve productivity, and unlock growth opportunities.

Key Responsibilities
Strategic Account Manager and AI champion
Own and lead a key beauty eCommerce account, delivering targets across revenue, market share, profit, and brand visibility.
Account Management

• Develop and execute annual Joint Business Plans (JBPs) with the platform partner.

• Lead commercial negotiations, assortment strategy, promotional planning, and investment governance.

• Build strong senior stakeholder relationships within the account organization.

• Drive best-in-class execution across content, visibility, availability, pricing, and promotions.

Business Performance Management

• Deliver topline and bottomline targets.

• Monitor weekly and monthly performance against key KPIs.

• Analyze category trends, competitive activity, and platform dynamics.

• Drive corrective actions to close performance gaps and unlock incremental growth.

Cross-Functional Leadership

• Partner closely with Brand, Demand Planning, Supply Chain, Finance, Media, and Category teams.

• Ensure seamless execution of launches, campaigns, and strategic initiatives.

Sales Process Transformation

• Identify repetitive and manual processes suitable for automation.

• Develop AI-enabled solutions to improve efficiency and reduce administrative workload.

• Partner with digital, analytics, and technology teams to deploy scalable solutions.

• Design and implement AI-powered tools, dashboards, copilots, and automation workflows.

Key Deliverables
Commercial

• Revenue growth

• Market share growth

• Improved profitability, availability launch scale up

AI Transformation

• Increased AI adoption across sales teams

• Reduction in manual reporting effort

• Faster decision-making through automated insights

• Enhanced organizational productivity and effectiveness

Skills & Experience Required
Competencies

• 3-5 years experience in Sales, Key Account Management, eCommerce, or Modern Trade.

• Strong commercial acumen and negotiation skills.

• Experience in beauty, FMCG, personal care, or consumer products preferred

• Curious towards problem solving.

• Independent Multiple stakeholder management

• Experience using AI tools or work flow design such as Microsoft Copilot, ChatGPT, Power BI AI capabilities, Power Automate, or similar platforms is not mandatory but will definitely be a plus

Our commitment to Equality, Diversity & Inclusion

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.