About this IT Support Specialist role at QuickTeam
QuickTeam is a company that provides businesses with virtual employees to help them grow and become more productive. We provide virtual assistants, receptionists, and other support staff to help businesses take care of their day-to-day tasks and focus on what they do best.
By working with us, we will help you find companies where you can make an impact, be a part of their team for the long term, and join the QuickTeam family :). We would love to have you!
Job Title: IT Support Specialist (Level 2–3)
- Full-time, 40 Hours/Week
- Pay: $6/Hour
- Schedule: 7:00 PM – 4:00 AM EST
- Remote
PLEASE NOTE: This job is available to people in the Philippines only.
We are seeking an experienced IT Support Specialist with Level 2 to Level 3 support experience to join our team at QuickTeam. In this role, you will provide after-hours IT support, handle escalated issues, and help keep systems running smoothly overnight.
Responsibilities:
- Provide Level 2–3 remote IT support, resolving escalated technical issues for users and customers
- Manage support requests in the IT ticketing system, keeping tickets updated and resolved on time
- Respond to after-hours system alerts and escalate issues when needed
- Help with routine overnight maintenance, such as updates and backups
- Communicate clearly with users and leave handoff notes for the morning team
- Maintain accurate documentation of support activities and solutions
Requirements
- Level 2 to Level 3 IT support experience
- Experience at a Managed Service Provider (MSP) is a strong plus
- Used or working knowledge of an IT ticketing system
- Excellent written and verbal communication skills
- Willing to work 7:00 PM – 4:00 AM EST
- Strong troubleshooting and problem-solving skills
- Ability to work independently and in a team environment
If you are a tech-savvy individual with Level 2–3 support experience and a passion for keeping businesses secure and running smoothly, we invite you to apply. Join our team at QuickTeam and help deliver a seamless experience for our users and customers.
