Your responsibilities

troubleshooting Windows, Microsoft 365, network connectivity and workplace-related issues;

supporting local IT infrastructure, Wi-Fi, meeting rooms and workplace equipment;

handling more complex incidents and coordinating escalations with central IT;

maintaining technical documentation and improving local IT processes;

sharing knowledge and supporting the development of the Junior IT Specialist.

Our requirements

experience in IT Helpdesk / 1st Line Support, including troubleshooting and resolving user issues;

good knowledge of Windows, SharePoint, printers, and mobile devices;

communicative level of English;

strong problem-solving skills and ability to handle stressful situations;

excellent communication skills and approachable attitude;

proactive, service-oriented mindset and ability to take ownership of issues;

interest in AI and new technologies.