About this IPOST Clinical Community Analyst role at ICON plc
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
ICON is seeking an iPOST Clinical Community Analyst to join our global Investigator Portal Operations Team.
This role is focused on supporting investigator and site engagement across clinical trials through the management of study-specific investigator portals. Working closely with study teams, site personnel, vendors, and internal stakeholders, you will help deliver effective communication, engagement strategies, and portal operations that enhance the study site experience throughout the trial lifecycle.
We are interested in speaking with individuals who have experience working within clinical research and have hands-on experience using investigator portals or similar site engagement platforms. Experience may have been gained from a CRO, pharmaceutical, biotechnology, sponsor, site, or vendor environment.
Key Responsibilities
- Manage investigator portals from study start-up through study close-out and archiving.
- Partner with study teams to develop and implement site engagement and communication strategies.
- Create, maintain, and publish portal content including news posts, communications, surveys, forms, dashboards, and study resources.
- Coordinate portal launches and ongoing portal activities with study teams and external vendors.
- Support portal user management and provide business support to stakeholders.
- Lead and facilitate meetings with study teams related to portal planning, implementation, and ongoing study conduct.
- Monitor portal activity and engagement, identifying opportunities to improve the site experience.
- Investigate, track, and resolve portal-related issues, escalating when appropriate.
- Contribute to process improvements, training activities, operational documentation, and best practice development.
- Support broader site engagement initiatives and technology-related projects as required.
What We're Looking For
- Degree in Life Sciences, Health Sciences, or equivalent relevant experience.
- Experience working within clinical trials or clinical research.
- Experience using investigator portals or similar clinical technology platforms that support study sites and investigators.
- Strong understanding of clinical trial processes and study conduct.
- Excellent organisational and project coordination skills with the ability to manage multiple activities simultaneously.
- Strong written and verbal communication skills.
- Experience creating communications, newsletters, site-facing content, or engagement materials.
- Advanced Microsoft Office skills, including the ability to analyse and present information effectively.
- Ability to work successfully within global, cross-functional teams.
Preferred Experience
- Experience supporting global or multi-regional clinical trials.
- Experience working directly with study teams, investigators, sites, or clinical technology vendors.
- Experience delivering training, onboarding, or user support.
- Knowledge of site engagement strategies and change management principles.
- Additional language skills would be advantageous.
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
