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JOB DESCRIPTION 

Job Title: 

Coordinator 

Team: 

Invoicing 

Reports To: 

Team Leader 

OVERVIEW: The position of Invoicing Coordinator consists of being responsible to produce and dispatch correct invoices to customers within the assigned geographic area and/or customer portfolio according to established procedures. 

Key Responsibilities & Tasks: 

• Complete a basic check on all invoices including delivery note, products and quantities supplied, prices, charges, discounts, etc… 

• Liaise with the respective Customer Services regarding missing customer terms and prices and with the supply chain for missing or doubtful delivery notes, quantities, costs and charges  

• Match the relevant delivery receipt note to the invoice when applicable 

• Match the relevant supporting documents for cylinder invoices 

• Coordinate and control dispatch of electronic invoices to assigned customer portfolio as per guidelines provided by Customer Services and within the set performance timeframe   

• Send manual invoices to printer in local Customer Services as soon as the invoices are correct and ready for dispatch in order to minimize the invoice lay days  

• Provide first point of contact for Customer Services regarding missing invoices and copy invoice requests  

• Escalate directly to respective Customer Services on problems related to electronic invoices dispatch failure and late invoices /delivery receipt notes. 

• Follow up complaints/ non compliances through improvement/complaint system in place. 

Qualifications, Requirements and Additional Preferences 

• Diploma / Degree Holder 

• Has 2 to 4 years of related work experience 

• Good understanding about nature of the job, process and other related tasks 

• Problem Solving- Ability to solve minor issues in daily routines 

Skills and Competencies 

Language Skills 

• Good Business English writing and speaking skills (able to express thoughts using the good common English phrases) 

Computer Skills 

• MS Excel - Tables & Formatting/Conditional Formatting/Data Tables & Excel Shortcuts 

• MS outlook / Email - Able to write both formal and informal emails clearly 

• Basic knowledge of ERP system / Office 365 

Individual Competencies 

• Ability to perform the tasks assigned to them independently or with minimum supervision    

• Attention to Detail 

• Quick Learner 

• Committed and Able to deliver 

• Team Player - Able to collaborate with team members, Be flexible and positive attitude 

• Achieve monthly KPI targets set by the management team  

-Maintain Error Ratio -1% 

-Lay days 

-Individual Productivity 

-Handling Days 

-Response Time