We're seeking a customer-focused, proactive team player to support our busy Christchurch coil operation. In this role, you'll be the first point of contact for customers, delivering service excellence and operational support across our division.

Key Responsibilities:

• Handle inbound calls and emails professionally
• Process orders and quotes accurately
• Follow up with customers to ensure satisfaction
• Support the sales team with business development
• Build strong customer relationships, including occasional visits
• Assist with stock and inventory management
• Perform general admin, warehouse and branch support tasks
• Hours: Monday to Friday, 7.30am – 4.00pm (negotiable)

Requirements

• Internal sales experience (preferably in trade, distribution, or industrial setting)
• Customer service experience in a trade/industrial environment
• Strong attention to detail
• Ability to be flexible and work in a small team environment and assist where necessary
• Ability to work under pressure and prioritise when things get busy
• Intermediate or higher computer skills (e.g., MS Office, ERP/CRM systems)
• A valid work visa or the right to work in New Zealand
• Able to pass a pre-employment medical and drug and alcohol test

What's in it for you

• Join a supportive team where your contributions are valued
• Long-term career opportunities in a stable, growing business
• On-the-job training and development to help you succeed
• Access to Vulcan's health and wellness programme
• Represent a trusted brand and make a tangible impact on the industry

About the company

Founded in 1995, Vulcan is Australasia's highest performing metals distributor and processor, delivering solutions that enable excellence. With 69 sites and ~1300 employees across New Zealand and Australia, our sustained growth can be attributed to our superior service and dedication to continuous improvement across every facet of our business – and this always starts with people.

Ready to Join Us?

Click Apply Now to take the next step in your career with Vulcan. We're excited to meet you!

Benefits