Contract: Initial 3–6 months
Start: ASAP
Level: Head of Engineering / Engineering Director

Hybrid: 3 days a week onsite in Paddington

The Role

We are looking for a senior engineering leader to provide technical and delivery oversight across two key areas: Contact Centre Transformation and Personalisation.

This is an interim cover role for a few months, focused on providing stability, supporting the engineering teams and two new Engineering Managers, maintaining delivery momentum, and ensuring a smooth handover to the permanent replacement.

There is no line management responsibility.

Requirements

Key Responsibilities

• Provide senior technical leadership across Contact Centre Transformation and Personalisation.
• Quickly understand the technology landscape, programmes, teams, suppliers and key risks.
• Provide technical oversight across a complex, third-party and partner-led delivery environment.
• Support two new Engineering Managers, providing senior-level guidance and air cover.
• Maintain delivery momentum, resolve technical blockers and manage dependencies.
• Ensure technical decisions and engineering direction remain aligned to business and customer objectives.
• Work closely with product, architecture, delivery and external partners.
• Prepare a clear and effective handover for the permanent engineering leader.

About You

• Head of Engineering / Engineering Director-level experience.
• Strong track record leading engineering in complex digital environments.
• Able to get up to speed quickly and operate effectively in an interim capacity.
• Strong technical judgement and stakeholder management skills.
• Comfortable working across internal teams, third parties and large delivery partners.
• Pragmatic, confident and delivery-focused.
• Experience in large-scale retail or similarly complex customer environments would be advantageous.

Benefits

• Competitive Rates
• Flexible working arrangements
• Opportunities for professional development and career advancement within a global company
• A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued
• The chance to work on cutting-edge projects that are transforming the industry
• Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment. Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.