Integrated Solutions Service Tech 5 at Johnson Controls · Hyderabad-Andhra Pradesh-India

About this Integrated Solutions Service Tech 5 role at Johnson Controls

Johnson Controls · Onsite · Hyderabad-Andhra Pradesh-India

A Service Account Manager ( SAM ) would provide leadership to Service Operations Business of both Applied and CFS teams. Totally accountable to Annual / Quarterly / Monthly business targets of both Applied and CFS business. Ensure all customer satisfaction metrics are met / exceeded.

Daily Routine Activities

1 Daily communication to Technicians to reinforce the safety culture. Aggressively engage in any and all safety incident investigations.

Create actions / communications to avoid future recordable Injuries.

2 Support the completion of active SRs and activities not completed. Help remove barriers for completion as required.

3 L&M - Daily WIP & Billing (Drive linear billing throughout the month). Approve all L&M quotes above set thresholds.

4 L&M - Monitor L&M Compliance (i.e. Labor Discounts, Parts Discounts, Quoted & Secured GM% etc.)

5 PSA - Review estimated vs. actual SSV hours. Review PSA Renewals Margin Expansion.

6 Address any external and internal Customer Satisfaction issues that have arisen.

7 Review outstanding A/R balance with SDM (CSA) and discuss action plans for delinquent customers.

8 Monitor Team Schedule to ensure all Technicians have scheduled activities for the next day; adjust workforce as required.

Weekly Routine Activities

1 Follow daily rountine activities.

2 Approve time and expense report submissions. Address Time Sheets that have not been submitted or approved.

3 Perform Customer Touchpoint Activities & job site visits (3-5 customers per week).

4 Assist in finalizing all PSA bookings (new & renewal). Review all new PSA sales opportunity cost & scope estimates before Sales presents proposal. Complete Exit Process for all non-renewing PSAs.

5 Follow-up on open L&M and PSA quotes/opportunities for the following month.

6 Lead weekly meeting with TTL, SDM (CSA), SDA (CSAA) to review L&M pipeline activity and balance of SSV planned.

7 Identify performance gaps, define actions to address and fortnightly review on progress.

8 Analyze manpower needs for TBSV business. Review technician utilization & provide monthly Labor & L&M projections.

9 Fortnightly recruitment and retention reviews.

10 Set & Monitor goals for customer account GM delivery.

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About Johnson Controls

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intense