Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Are you looking for stable, long‑term work with a company that genuinely values its people, invests in communities, and is committed to sustainability?

If you’re motivated, resilient, and enjoy helping customers while achieving results, this could be your next opportunity.

About the Role

Join an iconic Australian brand in a fast‑paced contact centre where no two calls are the same.

You’ll take inbound calls from customers who need urgent assistance with glass repair or replacement. Your role is, to quickly understand their situation, provide the right solution, and confidently recommend additional products that improve safety and visibility.

This is more than just customer service — it’s a role where your ability to think on your feet, build rapport, and guide customers to the right outcome will set you up for success.

What you’ll do:

• Take inbound calls and assess customer needs in real time
• Book glass repair and replacement appointments
• Recommend and sell value‑added products
• Handle objections and provide solutions with confidence
• Work towards clear performance and sales targets
• Thrive in a structured, supportive team environment

What We Offer

• $33.09 per hour + super
• Strong earning potential (incentives, penalties, overtime)
• Full‑time (38 hrs per week)
• Rotating roster between 8.00am–10.00pm, 7 days a week
• Interactive, 4 weeks paid training (Mon–Fri) to set you up for success
• Opportunity for hybrid work once skills are established and independent working standards are met
• Ongoing coaching to help you succeed in the role

About You

We’re looking for someone who:

• Thinks quickly and stays calm under pressure
• Can confidently guide customers to the right solution
• Communicates clearly and builds trust easily
• Is comfortable using multiple computer systems
• Is reliable, committed, and looking for a stable role
• Is flexible to work a rotating roster including, evenings and weekends

Experience in sales or contact centres is highly regarded — you must be comfortable selling.

Why Join O’Brien?

• Structured onboarding with hands‑on training
• Supportive team culture with regular events and recognition
• Employee discounts on O’Brien® products and major retailers
• Private health insurance discounts
• Monthly, quarterly, and annual rewards
• Stable roster planning in 4 weeks in advance

If you’re looking for a role where you can build stability, develop your sales career, and be part of a supportive team — we’d love to hear from you.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.