Job Description:

The Program Manager focuses on strategic initiatives and alliances within HPE Managed Services. He/she supports and leads teams through the process improvement and implementation of Managed Services’ business operations through new tools, processes, reporting, business models deployments and initiatives. 

The Program Manager manages activities, resource capability, schedules, budgets, and ensure cross company communications to facilitate project completion on schedule within budget. He/she works with cross-HPE functions & divisions to identify and improve process and program efficiencies. Work can involve external parties such as software vendors, service providers and partners, etc.

How you'll make your mark:

• Manages and leads programs involving multiple functions and project teams to build our Managed Services operations and support for delivery and business teams
• Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
• Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet requirements and schedules.
• Communicates program progress, escalations, and issue analysis to project stakeholders; collaborates with management and internal development stakeholders to recommend and implement changes to processes or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established project roadmaps and schedules
• Oversees, executes and communicates business continuity messaging and process as it relates to Managed Services global team staffing (NOT delivery business continuity)
• Supports Managed Services business and workforce planning processes as it relates to strategic projects and priorities
• Leads and provides guidance and mentoring to less-experienced staff members.
• Utilize technical and business skills to lead complex cross-functional activities that drive continuous growth of the services business
• Contribute to the design, build, implementation and continuous improvement of business operations processes, reporting, tools and strategies.

Key deliverables/accountabilities:

• HPE procedures/policies are strictly followed
• Labor legislation is strictly adhered
• Program implementation and management
• Program deliverables provided on time and within required quality expectations
• Escalations solved based on escalation process
• Regular update meetings with stakeholders, regular track of meeting discussions
• All program actions completed on time
• Standard reporting execution
• Applying program/project management standards

Working relationships:

Internal:

• HPE Services – Managed Services teams

External:

• Broader HPE Operations teams
• HPE Operations Finance
• HPE Operations Workforce Planning
• Hybrid Cloud
• HPE Operations DT&A team
• Managed Services Go To Market team

About you:

• Bachelor’s degree in Business, Finance, Operations Management, Computer Sciences, Engineering or related field, or compensating experience (see below)
• 12+ years relevant experience to demonstrate mastery of services business program management, including hardware or software product management or services development
• Advanced experience in several of the related disciplines of product management, project management, services management and/or support delivery.
• Mature program management skills, including experience in managing a project through its lifecycle (Concept, Design, Build, Implement, Manage, Renew, End of Life)
• Proven ability to lead matrixed teams to achieve results, exercise independent judgment, partner and handle unique situations to accomplish goals in tight timeframes
• High market knowledge. Need broad knowledge competitive market dynamics, business models, business strategies and processes.
• Fluent in written and verbal English
• Second foreign language is an advantage
• PMI Project Management Professional (PMP) certification is an advantage

Personal skills and qualities:

• Exceptionally strong communication, influencing, and organizational skills
• Ability to impact internal and external clients on worldwide basis
• Experienced in negotiation, proposal development and planning
• Demonstrated skills in planning and financial analysis
• Planning, PMO, program, project management, and change management skills

Technical skills:

• Knowledge of HPE Managed Services policies, services portfolio and offerings, end-to-end processes, tools, and routes to market
• Demonstrate knowledge of corporate organization, culture and policies, cross functional roles and objectives.
• Demonstrates an in-depth understanding of key HPE operational policies, processes and methodologies applicable to Project management
• Excellent knowledge MS Office products - Word, Excel, PowerPoint
• Excellent knowledge of project management tools, specifically SmartSheet

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.