About this Guest Service Host | Melbourne Skydeck role at Journey Beyond
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Melbourne Skydeck is the Southern Hemisphere’s highest observation deck, located in Southbank high above the Melbourne skyline. We offer sightseeing at its finest, with spectacular floor-to-ceiling 360-degree views of Melbourne – breathtaking by day, stunningly lit by night – it’s a tourists dream and a family favourite!
Melbourne Skydeck includes the largest Virtual Reality (VR) Theatre of its kind in the world, and is home to a world first, The Edge – this glass cube projects from the 88th floor of the Eureka Tower and suspends visitors almost 300 metres high above Melbourne!
About Journey Beyond
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other. The group was formed in 2016 and now includes:
- Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
- Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
- Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.
About the Role
You’ll be part of the team bringing one of Melbourne’s top tourist attractions to life. You’ll welcome guests, answer questions and deliver standout service from arrival to departure.
- Deliver warm, engaging and personalised guest service
- Operate point-of-sale systems and process payments
- Promote packages and experiences through confident, genuine upselling
- Operate attraction experiences, including the Edge thrill ride & VR Theatre
- Support daily venue set-up, pack-down, presentation and safety
Requirements
About You
You’re bubbly, approachable and known for turning good service into an unforgettable experience. You’re a natural people person with amazing guest service experience, positive energy, and a genuine desire to go above and beyond. You’re:
- Bubbly, approachable and confident connecting with people from all walks of life
- Always willing to go above and beyond for guests
- A clear communicator and supportive team player
- Proactive, organised and attentive to the details
- Comfortable working independently in a busy, hands-on environment
- Committed to high standards of safety, cleanliness and presentation
Experience and Qualifications
- Experience in guest service, hospitality, events, tourism or attractions
- RSA (preferred)
- Safe Food Handling Certificate (or willing to obtain)
- Knowledge of Melbourne and its surrounds is an advantage
- Ability to spend extended periods standing and undertake light lifting
Ready to take your guest service career to new heights? Apply now and bring your energy, initiative and passion for delivering a great guest experience to Melbourne Skydeck!
Benefits
As a Journey Beyond employee, you'll enjoy:
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary and positive work environment
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
