About this Funeral Services Manager role at Dignity Memorial
Our associates celebrate lives. We celebrate our associates.
Services Manager is responsible for providing the highest quality of service to our clients and their families while managing day-to-day operations and stimulating business growth. The Services Manager will lead team members to provide exceptional customer service, while building community relations to expand the location’s business.JOB RESPONSIBILITIES
Direct and control the operational activities of the location, providing products and services allied to the cremation arrangements, memorialization and / or disposition of the deceased.
Major objectives are to provide the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.
Select, train and motivate location staff to assure that they create and maintain a premier level of client family satisfaction.
Supervise or schedule staffing requirements to provide personnel for making arrangement with client families, direction of funeral, memorial or other service for client families. Coordinate with other Location Managers to achieve maximum utilization of resources and cost efficiencies.
Ensure that staff members understand location goals, policies and procedures.
Practice and promote teamwork among location staff.Ensure services are conducted in a manner that exceeds the expectations of our client families.
Maintain the building and grounds to assure cleanliness at all times and implements corrective action when the same is not accomplished.
Participate in community, civic or fraternal organizations as a part of the local promotional efforts of the Company.
Achieve the location’s annual financial and marketing goals while assuring that the location’s operating practices comply with appropriate regulations and Company policies.
Other responsibilities as needed.
MINIMUM Requirements
Education
Bachelor’s Degree Preferred and completion of a diploma training program at a college or technical school specializing in Funeral Services
Certification/License
Appropriate state Funeral Director Licensure is required
Experience
At least 2 years of managerial experience or 5 years of industry experience
Knowledge, Skills and Abilities
High level of compassion and integrity
Problem-solving skills
Ability to multi-task and set priorities
High level understanding of all competitors and the demographic patterns influencing location business and market share.
In-depth knowledge of market environment and competitive pricing.
Must understand how to analyze financial reports to determine actions necessary to maintain or improve the location’s performance.
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Business Professional Dress is required when in contact with families.
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Move, push and pull up to 25 lbs.
Work Hours
Operations hours are Monday to Friday, 8:00 AM to 5:00 PM. (Business hours may vary per location and state)
Travel up to 10%
