At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Fraud Special Project Consultant – Fraud & Operations supports projects, business-management activities, executive reporting, and CAO-related deliverables across Fraud and Operations.

The role organizes and analyzes information, coordinates project activities, develops recurring reporting and presentation materials, tracks commitments and milestones, and supports more senior team members and business leaders in executing organizational priorities.

The position may also support risk, process improvement, change-management, and other special initiatives based on emerging business needs.

Key Responsibilities

Project & Initiative Support

• Support projects and initiatives across Fraud and Operations.
• Maintain project plans, milestones, action items, decisions, dependencies, and status reporting.
• Coordinate meetings, working sessions, deliverables, and stakeholder inputs.
• Gather and consolidate information from multiple business partners.
• Escalate emerging risks, delays, or unresolved issues to project and business leads.
• Support implementation and follow-up activities.

CAO & Executive Reporting Support

• Support preparation of QBRs, MBRs, executive presentations, leadership updates, and other CAO-related deliverables.
• Coordinate daily, weekly, and monthly reporting processes.
• Collect, validate, consolidate, and organize information contributed by Fraud and Operations teams.
• Draft presentation materials and written business updates using established formats and leadership expectations.
• Maintain reporting calendars, templates, presentation standards, and historical materials.

Business Management

• Track organizational commitments, milestones, decisions, and leadership action items.
• Assist with preparing meeting materials, agendas, status summaries, and follow-up documentation.
• Perform research and basic analysis to support business decisions and project delivery.
• Identify inconsistencies, missing information, or reporting gaps and work with appropriate partners to resolve them.

Risk & Change Support

• Support risk-related projects, process changes, control activities, and change-management initiatives.
• Coordinate documentation and stakeholder input for assigned risk or change efforts.
• Maintain project documentation and evidence supporting execution.
• Assist with impact assessments, readiness activities, communications, implementation tracking, and post-implementation follow-up.
• Support senior team members on more complex risk or organizational initiatives.

Scope / Level of Complexity

• Moderate ambiguity: Works independently within established objectives, processes, and frameworks.
• Project support: May own defined workstreams or smaller projects while supporting senior consultants on larger initiatives.
• Leadership exposure: Develops materials for leadership, typically with senior review for highly visible executive communications.
• Analysis: Consolidates and analyzes information and identifies themes, gaps, and issues.
• Risk support: Coordinates defined risk and change activities rather than independently leading highly complex cross-functional risk matters.
• Escalation: Recognizes issues requiring senior attention and escalates appropriately.
  

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Eight to ten years of experience in project management activities

Preferred Skills/Experience

• Experience in project coordination, business operations, analytics, risk, fraud, financial services, communications, or a related function.
• Strong written and verbal communication skills.
• Strong PowerPoint, Excel, and Microsoft Office skills.
• Ability to organize large amounts of information and convert it into concise business materials.
• Strong attention to detail and follow-through.
• Ability to manage multiple assignments and deadlines.
• Experience preparing business presentations, reporting, or status updates.
• Familiarity with risk management, change management, fraud, or financial-services operations is preferred.

LOCATION EXPECTATIONS:  This role requires working from a U.S. Bank Location three (3) or more days per week.

NOTE: This position is not eligible for visa sponsorship.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.