About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

Operations & Guest Experience

• Manage the daily operations of The Garden, Banquets, TY Bar, and In-Room Dining, ensuring exceptional service, operational efficiency, and a seamless guest experience across all outlets.
• Provide leadership coverage across all Food & Beverage outlets, adapting to business needs and ensuring consistent execution of service standards
• Maintain a visible presence throughout the operation, engaging with guests, building relationships, and promoting a culture of personalized service
• Respond to and resolve guest feedback and concerns in a timely, professional manner, ensuring effective service recovery when needed
• Ensure all Food & Beverage areas are properly maintained, organized, and operating in compliance with company, safety, and sanitation standards
• Partner with culinary and outlet leaders to support daily operations, special events, promotions, and departmental initiatives
• Lead and support teams during peak business periods, providing direction and hands-on assistance as needed to maintain service excellence
• Foster employee development through coaching, training, and cross-functional learning opportunities across multiple outlets and disciplines within the Food & Beverage division
• Labor & Payroll Management
• Manage and monitor labor costs through effective scheduling aligned with business needs
• Review, approve, and provide commentary on employee timecards
• Ensure compliance with meal break policies and payroll procedures
• Track attendance, flag tardiness, and escalate issues as appropriate
• Prepare and present labor reports, including overtime analysis
• Financial & Inventory Control
• Control operational costs through purchasing, inventory management, and waste reduction
• Monitor stock levels of food, beverage, and operational supplies; place orders as needed
• Assist with monthly inventory counts and reconciliation
• Track departmental expenditures against budget/forecast targets
• Support revenue generation initiatives and upselling strategies

Administrative & Coordination Duties

• Attend and contribute to operational meetings (e.g., daily briefings, labor meetings, event meetings)
• Serve as a liaison between operational leadership and administrative teams
• Prepare and manage purchase orders and maintain accurate records
• Assist with scheduling documentation, team communications, and reporting
• Support planning and execution of group dining, special events, and VIP experiences

Team Leadership & Development

• Assist with the recruitment, selection, interviewing, and onboarding of employees to ensure alignment with Four Seasons cultural and core standards
• Train, coach, motivate, and inspire team members to achieve excellence in service, teamwork, and operational performance
• Support the ongoing development of employees through hands-on leadership, creating opportunities for growth and engagement
• Conduct performance evaluations and provide timely, constructive feedback to promote continuous improvement
• Address employee relations matters promptly, professionally, and fairly, resolving concerns and supporting a positive work environment
• Enforce disciplinary actions when appropriate, in accordance with company policies and procedures
• Ensure all employees consistently comply with work rules, standards of conduct, and safety policies
• Foster a positive, respectful, and inclusive workplace culture that reflects the values of Four Seasons

Facilities & Compliance

• Monitor physical condition of restaurant facilities and equipment; report and recommend improvements
• Ensure compliance with health, safety, and sanitation standards
• Adhere to company policies, brand standards, and standard operating procedures

Knowledge & Skills

• Strong leadership, organizational, and multitasking abilities
• Ability to adapt quickly and manage multiple priorities in a fast-paced environment
• Excellent interpersonal and communication skills
• Working knowledge of food & beverage systems, inventory tools, and POS platforms
• Ability to analyze reports and use data to improve operations
• Foreign language skills are a plus but not required

Compensation: $84,000 - $86,000

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal