The Fleet Safety and Compliance Manager at NOW Courier is responsible for developing, implementing, and overseeing all safety, compliance, and risk management programs across the organization. This role ensures full compliance with FMCSA, DOT, OSHA, and all applicable federal, state, and local regulations. This role promotes a culture of safety across the organization, reduces risk, and ensures the safe operation of fleet vehicles, drivers, and facilities.

Essential Duties and Responsibilities: Duties include, but are not limited to:

Regulatory Compliance & Oversight

• Ensure compliance with FMCSA regulations, including driver qualification files, Hours of Service (HOS), and vehicle maintenance standards
• Maintain company compliance scores under CSA and proactively address deficiencies
• Oversee audit readiness for DOT reviews, safety audits, and inspections
• Manage driver drug and alcohol testing programs in accordance with 49 CFR Part 40

Safety Program Management

• Design, implement, and continuously improve company safety policies, procedures, and SOPs
• Develop and enforce company-wide safety standards
• Lead safety training programs, including new hire orientation, defensive driving, and ongoing safety education
• Monitor key safety KPIs

Driver Safety & Training

• Oversee driver onboarding and ongoing safety training programs
• Oversee driver safety performance, including ride-alongs, scorecards, and qualification standards
• Lead coaching and corrective action programs
• Oversee ELDs, telematics, dash cameras, and compliance software
• Analyze safety data for improvements

Maintenance & Equipment Safety

• Ensure all equipment meets DOT safety standards
• Oversee preventive maintenance (PM) compliance and inspection programs
• Ensure timely resolution of DVIR (Driver Vehicle Inspection Report) defects
• Monitor out-of-service (OOS) trends and implement corrective actions
• Support spec’ing of equipment with a focus on safety and compliance

Risk Management & Claims

• Manage accident investigations and reporting
• Work with insurance carriers and legal teams
• Lead accident prevention initiatives and root cause analysis programs
• Identify trends and reduce exposure

Leadership & Collaboration

• Promote a strong safety culture across all levels of the organization
• Serve as a safety subject matter expert for leadership and field operations
• Lead safety committees and cross-functional initiatives
• Report safety metrics to leadership

Requirements

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Education and/or Experience: Bachelor’s degree (B.S./B.A.) in Occupational Safety, Safety Management, Logistics, Supply Chain Management, Transportation Management, Business Administration, or a related field; and 7 years of related experience and/or training; or an equivalent combination of education and experience. Certified Safety Professional (CSP) or Certified Director Safety (CDS) certification is desired. Prior experience in the transportation, logistics, or courier industry is preferred.

Other Skills and Abilities:

• Strong knowledge of FMCSA and DOT regulations
• Experience with audits and CSA scores
• Safety certifications (CSP/CDS) are preferred
• Experience with ELD systems, telematics, and safety analytics tools
• Excellent investigation, problem-solving, and analytical skills
• Strong communication and training abilities
• Ability to influence and drive behavioral change across teams
• Highly organized and detail oriented.
• Resourceful and creative.
• Analytical skills and problem-solving ability.
• Ability to adhere to time and attendance policies.
• Must exhibit professionalism and be effective working with customers, contractors, vendors, and employees.
• Skillfully convey information on a wide range of topics to a diverse target audience.
• Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
• Ability to be assessable to contractors and employees as determined by department standards.
• Ability to handle confidential information.
• Maintain regular and punctual attendance.
• Effective prioritization and time management skills.
• Ability to work in a fast-paced, high-pressure, deadline driven environment.
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
• Ability to manage multiple projects and tasks simultaneously.
• A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.
• Must have and maintain a verifiable Driver’s License, demonstrated safe driving record, and remain insurable through the company’s liability insurance carrier as applicable.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities

This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site.

While the offices of NOW Courier are open from 8AM to 5PM, Monday through Friday, this job may require work beyond these hours and on the weekends.

Benefits

As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.

We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you.

EOE M/W/Vets/Disabled