OBJECTIVE 

The General Manager is responsible for leading, managing and continuously developing all aspects of the business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team. 

Business Leader 

• Develop and execute the brand's retail strategies
• Local market knowledge of clientele base and brand competitors
• Aware of business trends that relate to the success of the store and brand
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals  

People Leader 

• Ensure that the store team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Fosters an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching  
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Establish internal & external pipeline through succession planning and recruitment strategy 

Operations Leader 

• Partner with Operations & Visual Manager to maximize inventory accuracy and ensure replenishment needs are met
• Oversee and support execution of key operational and visual guidelines  
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support a safe work environment and efficient operation  
• Develop schedules that deliver business results while maintaining labor effectively 

Flow Experience Leader 

• Collaborate with cross-functional business partners to support organizational goals
• Is an ALO ambassador and creates a culture that aligns with our mission
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Create and implement effective communication strategies throughout store to achieve goals and KPI’s 

GENERAL MANAGER QUALIFICATIONS

• Proven leadership experience within retail or related industry  
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit  
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store  
• Ability to lift, push, carry or otherwise move up to 50 pounds (23kg)
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 
• Proof of right to live and work in country from start of employment

GENERAL MANAGER SCHEDULE

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January) 

DIVERSITY AND INCLUSION STATEMENT

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

INTERVIEW PROCESS ADJUSTMENTS

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing [email protected]. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. #

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