Job Description Summary

The Field Service Engineer 1 performs on-time and accurate Preventative Maintenance in one or more modalities of equipment. Primary responsibilities include performing scheduled preventative maintenance and equipment installations on X-Ray and Ultrasound systems throughout the Tampa Bay and St. Petersburg service region. Responsible for driving customer satisfaction through Service Excellence.

Job Description

Responsibilities:

• Perform on-time and accurate Preventative Maintenance activities.
• Independently perform equipment installations, testing, documentation, and customer handoff activities on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Effectively communicate with customers to ensure proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction while building and enhancing relationships that position GE HealthCare as a trusted partner.
• Keep up to date with competitor information and market trends.
• Independently perform scheduled preventative maintenance and installation activities within designated modalities.

 

Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Must have and maintain a valid Driver's License.
• Willingness to work flexible schedules, including occasional evenings or weekends, to support customer installation requirements and planned maintenance activities.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Preferred Qualifications:

• Technical capabilities in (XR/UL PM)

 

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

 

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.