Job Description:

Job Family Definition:

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Job Description:

This role is pivotal within the organization as it serves as the single point of accountability for the Education business in the country. The ideal candidate must be a passionate, results-driven, innovative, capable of leading teams to success and ensuring high customer satisfaction. This role carries full accountability for the order budget, P&L and will ensure strong alignment with key internal stakeholders such as HPE Pre Sales, BU Specialist, EAM/EAL, GreenLake and A&PS to drive both business results and customer success.

Key Responsibilities:

• Own and lead the Country Education business, driving development, growth, and management of the business. Align with internal and external stakeholders to position Education as an integral part of HPE’s overall solutions.
• Possess a deep understanding of market trends, cultural nuances, and emerging opportunities within the country, leveraging strong industry experience, particularly in the customer training sector.
• Drive go-to-market (GTM) initiatives such as Support & Technology Attach, GreenLake/aaS, and A&PS solution integration, and maximize business impact and efficiency of these initiatives.
• Develop key strategic accounts to build a recurring revenue stream from the training business, leveraging deep customer relationships and a solutions-oriented approach.
• Oversee complex, large-scale solutions, ensuring close alignment with Portfolio and Delivery teams to guarantee high quality, readiness, and profitable offerings.
• Work closely with Delivery & Portfolio to ensure that solutions are deployable, meet all necessary deliverables, and are aligned with customer requirements. Actively seek innovative solutions that complement and enhance HPE’s existing portfolio.

Education and Experience Required:

• Minimum of 8-years’ experience within the education / training business.
• Ability to execute long-term strategies while adapting to short-term changes in the market.
• Customer-centric focus: A deep commitment to customer success, with a track record of overachieving on customer satisfaction metrics.
• Collaboration and influence: Strong ability to collaborate with cross-functional teams, including region stakeholders, to drive results.
• Business Acumen: Ideally previous experience in running or supporting a P&L, ensuring financial objectives such as orders, revenue, margin, and profitability are met.

Key Metrics:

• Orders, revenues, margin and YoY growth
• GTM specific order results
• Customer Satisfaction / NPS (Net Promoter Score)
• Team Member Feedback

Knowledge and Skills:

• High knowledge of IT and services industry.
• In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market.
• Problem detection and analysis of root cause.
• Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
• Demonstrated skills in planning and financial analysis.
• Deep knowledge in planning, project management and change management skills.
• Good presentation skills. Ability to influence different functions, stakeholders, and the ability to build strong consensus with internal and external clients.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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