Jobs Companies Lalamove Driver Operations Manager 營運主管/營運經理

About this Driver Operations Manager 營運主管/營運經理 role at Lalamove

Lalamove · Onsite · Taipei
This job posting is in Korean.

我們正在尋找具備策略思維、團隊領導能力與營運管理經驗的 Operations Manager 營運經理!

你將帶領夥伴營運團隊,負責建立穩定且具成長性的司機供給,透過數據分析、營運策略與標準化流程,提升司機夥伴的活躍度、留存率及平台整體運能。
同時你也將負責團隊績效與人才發展,推動跨部門營運專案及流程優化,持續提升營運效率與成本效益,支持平台業務成長。

【工作內容】

  • 負責司機夥伴營運策略與供給管理,建立穩定的司機招募 Pipeline,透過招募、培訓及留存策略,確保平台具備充足且穩定的運能。
  • 透過營運數據與績效指標分析,掌握司機供給、活躍度、留存率及平台 Response Rate 等表現,制定改善策略並持續追蹤成效。
  • 負責司機夥伴社群經營與關係管理,透過溝通、活動及獎勵機制提升司機夥伴參與度、服務品質及平台黏著度。
  •  建立、執行及持續優化司機營運相關 SOP 與政策,透過標準化流程提升營運效率,並預防及解決日常營運問題。
  • 負責營運團隊的管理與人才發展,包含目標設定、績效追蹤、Coaching 及團隊培育,持續提升團隊整體效能。
  • 與跨部門團隊合作推動策略性營運專案,從需求分析、方案規劃到執行與成果追蹤,確保專案達成預期目標。
  • 持續檢視司機招募、留存及營運成本效益,尋找流程優化與資源配置機會,提升整體營運效率。
  • 【我們正在找這樣的你/妳】

  • 領導與團隊管理能力:具備團隊管理經驗,能設定目標、培育人才並帶領團隊持續達成營運成果。
  • 數據與績效導向:能透過數據及 KPI 掌握營運狀況,找出問題與機會,並做出有效的營運決策。
  • 成長思維與 Ownership:具備高度主動性與責任感,能主動發現問題及機會,持續擴大營運影響力。
  • 結構化與優先順序管理能力:能同時處理多項任務與營運議題,清楚判斷優先順序並確保執行品質。
  • 良好的溝通與協作能力:能與司機夥伴、內部團隊及跨部門 Stakeholders 建立良好合作關係,推動營運目標達成。
  • 適應力與問題解決能力:面對快速變動的營運環境,能快速調整策略並提出有效的解決方案。
  • 高度誠信與責任感:能以公司整體利益為考量做出判斷,並對團隊及營運結果負責。 
  • 【加分項目】

  • 具 5 年以上團隊管理或營運管理經驗。
  • 具物流、即時配送、共享經濟或平台產業相關經驗者佳。
  • 具備司機招募、夥伴經營、供給管理或社群經營經驗者佳。
  • 熟悉 Google Workspace、Microsoft Office 及基本數據分析工具。
  • 具備良好的中英文口語及書面溝通能力。
  • 大學以上學歷。 
  • 【工作待遇】

  • 月薪 82,000元 ~ 135,000 元 (依能力核定薪資) 。

  • To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
    This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

    敬啟者 – Lalamove十分重視您的隱私權,並致力於保護您的個人資料。
    本隱私權政策說明Lalamove將如何使用您的個人資料,並解釋您的隱私權以及所受到的法律保護,請花時間閱讀並理解本項政策。應徵者隱私權政策: https://www.lalamove.com/zh-tw/candidate-privacy-notice
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