About this Disputes Voice Coordinator - Spanish role at Maersk
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities:
Maintains a daily work allocation log
Allocates work assignments, roster planning and prepares team productivity reports
Monitors and reports on standard and performance parameters
Arranges Gembas for visitors
Implements new ideas to improve processes
Coordinates with front office and arrange to resolve disputes with customer service and sales, with efficiency and quality
Maintains a positive relationship while working closely with the staff to build a formidable team through coaching, goal setting, and constructive feedback
Researches and recommends best practices that can be followed
Ensures staff is focused on customer
Works directly with LOC team to address equipment concerns, in particular where customer needs are not being covered
Researches and recommends best practices that can be followed
Secure use of uniform, establishment and respect of operational procedures
Perform data analyst specialist role to address gap and improvement areas
Work closely with other teams for knowledge sharing, monitor KPIs’, improve reporting within the organization and move towards standardization of process
Performing other tasks defined by the supervisor
Exercise “constant care” at all time and be committed to MAERSK Line qualities concept
Qualifications:
Bachelor's Graduate
Excellent Spanish and English Communication skills
At least 2 years work experience in Dispute/Finance.
Technical Skills: (S4 – GCSS, RKEM, AFLS) and Microsoft Package literacy (Word, Excel, Power Point, Access) is a perquisite
Must be willing to work onsite in Pasig City and Nightshift schedule
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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