About this Dispatch Supervisor BILINGUAL IN SPANISH role at Beacon Mobility
A Dispatch Supervisor is responsible for overseeing the daily routing and dispatch operations of the transportation department. The purpose of this position is to ensure safe, efficient, and on-time transportation services by coordinating drivers, monitors, vehicles, and dispatch personnel. Their main duties include managing daily dispatch activities, addressing service interruptions, supporting drivers and attendants, monitoring route performance, and ensuring compliance with company policies and customer requirements.
Responsibility Profile:
Supervise daily dispatch operations and coordinate transportation services to ensure on-time route performance.
Monitor driver, attendant, and vehicle availability and make adjustments as needed to support service requirements.
Communicate with drivers, attendants, school personnel, parents, and management regarding route issues, delays, and operational concerns.
Respond to accidents, breakdowns, emergencies, and other service disruptions by implementing appropriate contingency plans.
Utilize routing, GPS, and communication systems to monitor route performance and vehicle locations.
Ensure all routes are properly covered and assist with driver assignments, route changes, and substitutions.
Maintain accurate dispatch records, logs, reports, and documentation.
Support driver and attendant training by reinforcing company policies, safety procedures, and operational expectations.
Monitor compliance with DOT, state, local, and company regulations.
Assist with employee coaching, attendance tracking, and performance management of dispatch staff.
Collaborate with operations, safety, maintenance, and customer service departments to ensure seamless service delivery.
Identify operational improvement opportunities and recommend solutions to improve efficiency and customer satisfaction.
Participate in startup planning, route implementation, and special transportation events as needed.
Perform other duties as assigned.
Qualifications
Two (2) years of transportation, logistics, dispatch, or operations experience.
One (1) year of supervisory or leadership experience preferred.
High school diploma or equivalent required; associate or bachelor's degree preferred.
Strong knowledge of transportation operations, routing, and dispatch procedures.
Proficiency with dispatch software, GPS systems, and Microsoft Office applications.
Excellent communication, problem-solving, and organizational skills.
Ability to work in a fast-paced environment and effectively manage multiple priorities.
Ability to respond to after-hours operational emergencies when required.
School bus transportation experience preferred.
Valid driver's license required.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Leesel Transportation is a Special and Regular Education Transportation provider in the New York City area. Headquartered in The Bronx, we serve the NYC Department of Education, as well as some other NYC pre-K and private school programs. Our caring and passionate team makes a difference every day in our students’ lives because we truly love what we do.
