Position Summary

The Road Supervisor is responsible for overseeing daily transportation operations, ensuring drivers follow company policies and safety procedures, and providing on-road support to maintain reliable and efficient service. This position works closely with drivers, dispatchers, operations managers, and other team members to address operational issues, monitor performance, and ensure compliance with applicable regulations.

Essential Duties and Responsibilities

• Conduct road observations, driver evaluations, and safety inspections as needed.
• Respond to road calls, vehicle breakdowns, accidents, and other transportation-related emergencies.
• Investigate incidents, accidents, and customer complaints, documenting findings and communicating them to management.
• Verify driver readiness, route coverage, and adherence to established procedures.
• Identify operational concerns and recommend improvements to enhance safety, efficiency, and service quality.
• Maintain accurate records of road observations, inspections, incidents, and other required documentation.
• Perform additional duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Previous experience in transportation, fleet operations, driver supervision, or a related field preferred.
• Valid driver's license with an acceptable driving record.
• Knowledge of transportation safety procedures and applicable Department of Transportation (DOT) regulations preferred.
• Strong communication, problem-solving, organizational, and interpersonal skills.
• Ability to work independently, make sound decisions, and respond effectively to time-sensitive situations.
• Ability to travel between locations and work outdoors as operational needs require.

Work Environment

This position involves a combination of fieldwork, on-road supervision, and coordination with transportation operations staff. Work schedules may vary based on operational needs, including early mornings, evenings, or weekends.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It’s the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator’s understand how to effectively and safely transport clients and we are looking for the right people to join our team.