Company Profile:

Our client is a digital consultancy specialising in customer experience, journey design, marketing technology, data and analytics. They work with enterprise and growth-stage organisations to design and activate connected customer journeys that deliver measurable commercial outcomes.

They are currently expanding their team of professionals and are now in search for a self-sufficient and self-motivated Digital Analytics Consultant to join their team in Manilla.

This is a mid-level, hands-on consulting role for someone with solid digital analytics experience who is ready to work across major client engagements, modern analytics platforms and connected customer journeys. You will work closely with senior leadership while taking real ownership of delivery, client communication and the quality of the solutions you produce.

Duties & Responsibilities:

• Work with Amplitude and Tealium iQ as core platforms, not occasional tools. Build deep capability across product analytics, implementation, customer journeys and decision intelligence

• Learn and leverage best practice AI capabilities and workflows

• Work directly with experienced Australian consultants and enterprise clients

• Take meaningful ownership in a role that is broader than dashboard production or ticket-based implementation

• Join a growing analytics practice where strong performers can shape their future role

• Access ongoing training, platform certification and support from senior specialists

• Be part of a collaborative consultancy that values customer success, quality, curiosity and having fun along the way. It is an exciting role with meaningful responsibility, strong support and a clear pathway to grow into a senior analytics consultant or technical specialist.

Our Approach - Our work is grounded in:

• Strategy before execution

• Clear success metrics for every engagement

• Technology as an enabler, not the starting point

• High-quality implementation, documentation and governance

• Analytics that support better decisions, faster learning and measurable business impact

Key Responsibilities:

• Digital Analytics Delivery

• Configure, implement and maintain digital analytics solutions across websites, applications and customer journeys

• Create and manage event taxonomies, tracking plans, data layers and solution design documentation

• Implement and govern tags, extensions, load rules and data mappings within Tealium iQ / GTM

• Test and validate tracking to ensure data is accurate, complete and trustworthy

• Investigate analytics issues and work with developers, platform specialists and client teams to resolve them

Analysis & Decision Support

• Translate business questions into clear analysis and measurement requirements

• Analyse customer behaviour, digital journeys, conversion funnels, engagement and retention

• Identify actionable insights and communicate what the data means in clear, commercially relevant language

• Create dashboards and recurring reporting that help clients make decisions rather than simply describe activity

• Support experimentation, optimisation and measurement of digital initiatives

Client Delivery & Consulting

• Participate in client discovery sessions, workshops and requirements gathering

• Own defined workstreams and deliverables with support from senior team members

• Explain analytics concepts and recommendations clearly to technical and non-technical stakeholders

• Provide regular progress updates, raise risks early and maintain high standards of delivery

• Build trusted relationships with client stakeholders and contribute positively to the overall engagement

Documentation, Quality & Collaboration

• Produce clear tracking plans, implementation guides, audit findings, test scripts and handover documentation

• Follow and contribute to ECD analytics standards, reusable assets and quality assurance processes

• Work closely with ECD colleagues across customer journey strategy, UX, marketing automation, data and technology

• Share knowledge with the team and continue building expertise through platform training and certification

• AI - ECD is actively weaving AI through every part of how we work - from analytics, insight generation and customer journey design to marketing automation, personalisation and internal delivery. This role offers a fast-learning path for someone who wants to build practical experience at the intersection of analytics, martech and AI, working alongside senior specialists on real client challenges. You will be encouraged to experiment, develop new skills quickly and help shape how AI is applied responsibly to improve decision-making, accelerate delivery and create measurable commercial value.

What the first 12 months will look like:

• Early phase: Learn ECD delivery standards, become familiar with active clients and platforms, and contribute to implementation, QA and analysis work.

• Mid phase: Take ownership of defined analytics workstreams, lead client discussions within your area and deepen your Amplitude and Tealium iQ capability.

• Later phase: Independently deliver substantial pieces of client work, contribute to solution design and become a trusted member of the Analytics & Decision Intelligence practice.

About You:

• Curious and analytical, with a genuine interest in how customers behave

• Hands-on and detail-oriented without losing sight of the business objective

• Comfortable taking ownership while working collaboratively with senior specialists

• Clear, organised and disciplined in documentation and communication

• Commercially aware and focused on useful outcomes, not analytics for its own sake

• Proactive about identifying problems, proposing solutions and continuing to learn

• Pragmatic, dependable and committed to high-quality work

Requirements

Must-have Skills / Qualification:

• 4+ years of relevant experience in digital analytics, product analytics, web analytics

• Hands-on experience implementing and using digital analytics platforms in a commercial environment

• Practical experience with Amplitude or a comparable product analytics platform; direct Amplitude experience is strongly preferred

• Practical experience with a tag management platforms; Tealium iQ experience is strongly preferred

• Good working knowledge of GA4 and digital measurement principles

• Experience creating tracking plans, event taxonomies, data layers or solution design documentation

• Experience testing and debugging analytics implementations using browser and platform tools

• Ability to analyse customer behaviour and communicate useful insights to stakeholders

• Strong written and spoken English, with confidence working directly with Australian and international clients

• Ability to manage multiple priorities, work independently and ask for help at the right time

Advantageous Skills:

• Bachelor’s degree in any related field

• Amplitude implementation or analytics certification

• Tealium iQ certification or substantial hands-on experience

• Working knowledge of JavaScript, HTML, browser developer tools and data layer concepts

• Experience with SQL, data warehouses, BI or visualisation tools

• Experience working with marketing automation platforms such as Emarsys

• Exposure to CDPs, Tealium AudienceStream, experimentation or personalisation

• Consulting, agency or multi-client delivery experience